Hi, I’m
Belinda Sharples
Gatesville,TX
Summary
Seasoned Administrative Assistant with 13 years of experience in clerical support, data management, and streamlining tasks. Proven track record in improving operational efficiency and reducing overdue accounts. Seeking to leverage expertise in support roles to contribute to a dynamic team.
Overview
14
years of professional experience
Work History
Teleperformance USA
Member Advocate for Transportation Scheduling
08.2024 - Current
Job overview
- Answer incoming calls from United Healthcare Insurance members needing to schedule rides for doctor appointments, pharmacy visits, grocery shopping, or gym trips
- Responsible for scheduling rides or directing members to the appropriate department for further assistance
- File grievances on behalf of members with complaints
- Document call details in the electronic member record
- Achieved perfect scores on 5 quality control call checks and received 10 perfect scores from member surveys regarding their phone call experience within the first three weeks post-training
Lane Enterprises, LTD
Accounts Payable and Receivable Clerk
05.2021 - 01.2024
Job overview
- Managed invoice processing with a high degree of accuracy, ensuring the integrity of financial transactions and adherence to accounting principles
- Streamlined accounts payable and receivable processes, reconciled accounts, and negotiated payment terms, fostering strong vendor relationships and maintaining fiscal responsibility
- Implemented electronic invoicing protocols, achieving a $5,000 annual reduction in late fees, and customized client communication strategies, saving $3,400 annually in postage costs
- Produced essential financial reports, conducted aging report analysis, and assisted with cash flow forecasting, contributing to informed strategic financial decision-making
Lane Enterprises, LTD
Data Entry/Receptionist
09.2020 - 05.2021
Job overview
- Managed front desk operations, greeting visitors and fielding a range of information requests via telephone and in-person interactions
- Processed new client orders and invoices with a high degree of accuracy, contributing to the seamless operation of the supply chain
- Maintained the integrity and confidentiality of the company database through diligent data entry and information updates
Barrons Auto
Office Manager/Sales Person
01.2018 - 09.2020
Job overview
- Oversaw office operations and optimized customer interactions, contributing to a rise in sales revenue via strategic initiatives
- Implemented a text reminder system that improved on-time payment rates by over 75%, mitigating late payments effectively
- Authored a detailed car sales manual that standardized the sales process, serving as a key training resource for administrative personnel
Barron's Auto Enterprise
Administrative Assistant
12.2010 - 01.2018
Job overview
- Managed data and maintained accurate records, resulting in improved operational efficiency and elevated customer service standards
- Reduced overdue accounts by 75% through effective account management strategies and consistent follow-up processes
- Enhanced insurance policy compliance by developing verification protocols and a reminder system, diminishing the likelihood of uninsured losses
Education
Gatesville High SchoolGatesville, TX
High School Diploma
05.1993
Skills
- Customer Service
- Data Entry
- Word Processing
- Administrative Tasks
- Scheduling Appointments
- Purchase Orders
- Hr
- Financial Statements
- Payroll
- Phone Calls
- Office Procedures
- Computer System
- Advanced Microsoft Office Proficiency
- Calendar Management
- Travel Coordination
- Expense Reporting
- Organizational Skills
- Time Management
- Problem-Solving Abilities
- Discretion With Confidential Information
- Event Planning
- Attention to Detail
- Data Analysis
- Communication
- Teamwork
- Multitasking
- Empathy
- Conflict Resolution
- Effective Communication
- Independence
- Event Management
- Office Equipment
Cross-cultural communication
Assertiveness
Problem-Solving
Timeline
Member Advocate for Transportation Scheduling
Teleperformance USA
08.2024 - Current
Accounts Payable and Receivable Clerk
Lane Enterprises, LTD
05.2021 - 01.2024
Data Entry/Receptionist
Lane Enterprises, LTD
09.2020 - 05.2021
Office Manager/Sales Person
Barrons Auto
01.2018 - 09.2020
Administrative Assistant
Barron's Auto Enterprise
12.2010 - 01.2018
Gatesville High School
High School Diploma
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