Belinda Stairs
KEYSTONE HEIGHTS,FL
Summary
Accomplished Senior Administrative Assistant with a proven track record at PHH Mortgage, enhancing office efficiency and accuracy in financial record-keeping by over 30%. Skilled in Microsoft Office and expert in maintaining confidentiality, I excel in executive support and project coordination, driving significant improvements in operational workflows. Successful with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Self-starter Ten (10) years of working remotely.
Overview
22
22
years of professional experience
Work History
Senior Administrative Assistant
PHH Mortgage
12.2003 - 12.2017
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Created and updated records and files to maintain document compliance.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Accounting Coordinator
REDD Team Mfg., Alcoa Extrusions, Inc.
01.2002 - 12.2003
- Supported the month-end closing process, efficiently processing journal entries and posting accruals.
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Assisted with year-end audit preparation, gathering supporting documents and responding to auditor inquiries.
- Collaborated with internal departments to resolve discrepancies, fostering strong cross-functional relationships.
- Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
Senior Secretary (Legal & Compliance Dept.)
Merrill Lynch Credit Corporation
01.1996 - 12.2001
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced overall office functionality by maintaining up-to-date knowledge of best practices in administrative support, staying current on relevant software updates, or attending professional development workshops.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
- Contributed to project success by providing administrative support to cross-functional teams as needed during key initiatives or campaigns.
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
- Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
- Coordinated travel arrangements for executives, including flight bookings, hotel reservations, and ground transportation logistics.
- Supported budget management efforts by tracking expenditures, processing invoices, and reconciling financial statements.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
GED -
Alachua County Adult High School
Gainesville, FLSkills
- Proficient in Microsoft Office
- Executive support experience
- Project Coordination Expertise
- Expert Time Management
- Expense Reporting
- Confidentiality and Discretion
- AP/AR proficiency
- Travel Coordination
- Vendor Relations Management
- Database management knowledge
- High-Level Multitasking
Timeline
Senior Administrative Assistant
PHH Mortgage
12.2003 - 12.2017
Accounting Coordinator
REDD Team Mfg., Alcoa Extrusions, Inc.
01.2002 - 12.2003
Senior Secretary (Legal & Compliance Dept.)
Merrill Lynch Credit Corporation
01.1996 - 12.2001
GED -
Alachua County Adult High School
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