Summary
Overview
Work History
Education
Skills
Timeline
Generic
Belinda Summers

Belinda Summers

Walmart Deli and Bakery
DeSoto,MO

Summary

Dynamic professional with extensive experience in food safety compliance and quality control at Hillcrest Nursing Facility. Proven track record of enhancing patient satisfaction through customized dietary plans and exceptional service. Strong interpersonal skills foster collaboration, while meticulous attention to detail ensures adherence to sanitation procedures and ingredient knowledge.

Qualified with proven history in bakery operations. Demonstrated ability to maintain high standards of product quality and customer satisfaction. Efficient in utilizing teamwork and attention to detail to support daily production and sales.

Amicable Deli worker maintaining orderly and tidy work areas, kitchen work stations and retail display cases. Offering outstanding customer service and collaboration skills.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

13
13
years of professional experience

Work History

Deli and Bakery Associate

Walmart Supercenter
11.2022 - 03.2025
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Collaborated with team members to ensure consistent product quality and adherence to company standards.
  • Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Manager of Shipping and Receiving

Hearth and Home
01.2019 - 10.2022
  • Implemented sustainable packing initiatives that reduced waste materials without compromising product protection during transit.
  • Implemented a comprehensive training program to increase employee productivity in the shipping department.
  • Implemented quality control measures to reduce damaged goods and errors in the shipping process.
  • Developed strong relationships with carriers, ensuring reliable transportation services for shipments.
  • Resolved shipment discrepancies promptly, minimizing delays in product deliveries to customers.
  • Optimized storage space utilization by reorganizing the warehouse layout for maximum efficiency.
  • Negotiated favorable contracts with suppliers, reducing overall shipping costs for the company.
  • Coordinated cross-functional teams to ensure seamless operations between sales, production, and shipping departments.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.

Director of Dietary Services

Hillcrest Nursing Facility
03.2016 - 10.2019
  • Coordinated special events catering services within the facility, exceeding client expectations while remaining within budget constraints.
  • Promoted a positive work culture by fostering open communication among team members and recognizing outstanding employee achievements.
  • Ensured adherence to stringent sanitary guidelines through thorough staff training on proper hygiene practices in food handling and preparation areas.
  • Conducted regular audits of food safety practices, maintaining compliance with relevant regulations and minimizing risk exposure.
  • Led efforts to improve food presentation techniques, enhancing the visual appeal of meals served to patients and guests alike.
  • Worked closely with dieticians to accommodate specific dietary restrictions, ensuring optimal nutrition for all patients.
  • Enhanced dining experience by maintaining a clean and aesthetically pleasing environment in the dining area.
  • Improved patient satisfaction by implementing customized dietary plans tailored to individual needs.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Assistant Store Manager

Northern Tool + Equipment
02.2012 - 10.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

No Degree - Basics

Jefferson College
Hillsboro Missouri
08-1996

High School Diploma -

Desoto High School
DeSoto Missouri
05-1981

Skills

  • Food safety compliance
  • Dough handling
  • Ingredient knowledge
  • Sanitation procedures
  • Stock rotation
  • Food safety compliance
  • Quality control
  • Stock replenishment

Timeline

Deli and Bakery Associate

Walmart Supercenter
11.2022 - 03.2025

Manager of Shipping and Receiving

Hearth and Home
01.2019 - 10.2022

Director of Dietary Services

Hillcrest Nursing Facility
03.2016 - 10.2019

Assistant Store Manager

Northern Tool + Equipment
02.2012 - 10.2015

No Degree - Basics

Jefferson College

High School Diploma -

Desoto High School
Belinda SummersWalmart Deli and Bakery