Belinda Thompson
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Nutrition Operator/ Atrium Health Main
Morrison Healthcare
Charlotte, NC
11.2022 - 01.2024
- Responsible for securing patient meal selections and special requests via telephone or face to face interactions.
- Follows proper telephone etiquette and procedures with patients.
- Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
- Resolves patient concerns/complaints immediately and/or reporting issues to supervisor, as needed.
- Adheres to facility confidentiality and patients rights policy as outlined in the facility's HIPAA policies and procedures.
- Performs other duties as assigned.
Customer Service Cashier
McDonald's
Charlotte, NC
10.2019 - 11.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Crew Trainer
McDonald's
Charlotte, NC
04.2006 - 10.2019
- Training new employees on skills and knowledge they need to succeed in their roles, such as customer service, food safety, and cleanliness.
- Assessing employee performance and providing feedback and coaching as needed.
- Assisting with collecting food that have been prepared and organized either as take-out or dine-in customers.
- Guarantee cleanliness in serving food in compliance with hygienic regulations/standards.
Education
High School Diploma -
Garinger High School
Charlotte, NC06-1993
Some College (No Degree) - Hospitality Management
Central Piedmont Community College
Charlotte, NCSkills
- Food Preparation
- Team Player
- Multitasking
- Customer Service And Assistance
- Effective Communication
- Cleaning And Sanitizing
- Customer Inquiries
Timeline
Nutrition Operator/ Atrium Health Main
Morrison Healthcare
11.2022 - 01.2024
Customer Service Cashier
McDonald's
10.2019 - 11.2022
Crew Trainer
McDonald's
04.2006 - 10.2019
High School Diploma -
Garinger High School
Some College (No Degree) - Hospitality Management
Central Piedmont Community College
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