Belinda Tulloch
New York,NY
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
Wingate by Wyndham Hotel
Manhattan, NY
07.2023 - Current
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Communicated with maintenance team on damages to repair.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Environmental Services Supervisor
BronxCare Health System
The Bronx, NY
06.2019 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Housekeeping Supervisor
Doubletree Financial District
Stone Street, NY
05.2018 - 06.2019
- Assigned duties, inspect work and investigate complaints regarding housekeeping service and equipment and took corrective action.
- Analyzed every every room individually to ensure efficient cleanliness, as per requirements.
- Responsible for checking guest occupancy and verifying that rooms have rooms have been vacated.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Initiates requests for maintenance work.
Room Attendant/Quality Inspector
Doubletree By Hilton Hotel
, NY
08.2009 - 05.2018
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Checked inventory for required supplies and made lists for needed cleaning products.
Home Health Aide
Self Help Community Services
New York, NY
09.2007 - 08.2009
- Assisted clients with bathing, dressing and incontinence care.
- Assisted with client personal care needs to foster independence and well-being.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Teacher's Assistant Intern
Tulloch Primary School Kingston
, Jamaica W
01.2004 - 12.2006
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Introduced new learning techniques to improve student comprehension.
Education
Associate of Science Medical - Assistant
Mildred Elley College
06.2020
St, Mary's College
06.2002
Skills
Fluent in English Language and Sign Language
Excellent organizational skills, time management and presentation skills
Proficient in Microsoft Word, ONQ, SynXis, Opera, CPR certified, Former MDP candidate for housekeeping manager
Experienced working well with diverse populations and able to work well with others and independently
References
Additional Information
References
Ms. Sonia Gibbs
Nursing Manager
Bronx Care Health Center
10th Floor
1650 Grand Concourse
Bronx, NY
10457
Languages
Spanish
Limited
Timeline
Housekeeping Manager
Wingate by Wyndham Hotel
07.2023 - Current
Environmental Services Supervisor
BronxCare Health System
06.2019 - 06.2023
Housekeeping Supervisor
Doubletree Financial District
05.2018 - 06.2019
Room Attendant/Quality Inspector
Doubletree By Hilton Hotel
08.2009 - 05.2018
Home Health Aide
Self Help Community Services
09.2007 - 08.2009
Teacher's Assistant Intern
Tulloch Primary School Kingston
01.2004 - 12.2006
Associate of Science Medical - Assistant
Mildred Elley College
St, Mary's College
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