Belinda Turner
Oakwood,TX
Summary
Dedicated customer service adviser committed to delivering exceptional support through active listening and effective problem-solving techniques. Proven ability to thrive in high-call-volume environments while managing reservations and ensuring seamless customer experiences. Skilled in handling booking inquiries and resolving issues, leading to enhanced customer satisfaction. Strong communication and problem-solving abilities contribute to efficient service delivery and foster positive client relationships.
Overview
16
16
years of professional experience
Work History
SALES & RESERVATIONS AGENT
UHAUL
06.2018 - Current
- Gather and verify all required customer information for tracking purposes.
- Handle inbound customer calls to book rentals and manage reservations for rental equipment/storage/moving help.
- Sell and promote Uhaul products and services.
- Act professional and patient when addressing negative customer feedback.
CUSTOMER SERVICE ADVISOR I
DIALOG DIRECT
06.2013 - 05.2018
- Gather and verify all required customer information for tracking purposes.
- Act professional and patient when addressing negative customer feedback.
- Met or exceed service and quality standards every review period.
- Answer a consistent flow of customer calls with up to 100+ calls in queue per minute.
CUSTOMER SERVICE REPRESENTATIVE
AEGIS COMMUNICATION CENTER
07.2009 - 12.2012
- Routinely answered customer questions regarding merchandise and pricing.
- Created and maintained an organized database to develop promotional sales.
- Coordinated between billing department and customers to resolve problems.
- Respond to all customer inquiries thoroughly and professionally.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ07.2025
Skills
- Experienced in customer service operations
- Optimistic mindset
- Problem-solving expertise
- Effective prioritization and scheduling
- Independent worker
- Maintains adherence to customer service guidelines
- Customer relationship management
- Experience with booking software
- Professional phone communication
Timeline
SALES & RESERVATIONS AGENT
UHAUL
06.2018 - Current
CUSTOMER SERVICE ADVISOR I
DIALOG DIRECT
06.2013 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE
AEGIS COMMUNICATION CENTER
07.2009 - 12.2012
Bachelor of Arts - Psychology
University of Arizona Global Campus
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