Belinda Vangurp
Frisco
Summary
Experienced with managing total loss claims and providing comprehensive assessments. Utilizes strong negotiation skills and effective communication to achieve fair settlements. Track record of thorough documentation and adherence to regulatory standards, ensuring accuracy and compliance in all processes.
Professional and experienced insurance specialist with strong expertise in claims management and loss assessment. Skilled in negotiating settlements, analyzing data, and conducting thorough investigations to ensure accurate and fair outcomes. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Proven ability to balance technical skills and customer service, ensuring high standards are consistently met.
Overview
10
10
years of professional experience
Work History
Total Loss Specialist
Hartford Insurance Group
04.2020 - Current
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
- Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
- Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
- Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
- Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference or use in legal proceedings.
- Managed a high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
- Streamlined the total loss process for faster claim settlements and increased client retention.
Auto Property Damage Handler
Hartford Insurance Group
01.2015 - 04.2020
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Education
MBA -
University of Wales Institutute Cardiff
United Kingdom06-2006
Skills
- Policy interpretation
- Claims management
- Total loss evaluation
- Vehicle valuation
Timeline
Total Loss Specialist
Hartford Insurance Group
04.2020 - Current
Auto Property Damage Handler
Hartford Insurance Group
01.2015 - 04.2020
MBA -
University of Wales Institutute Cardiff
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