Belinda VanMeter
Tomball,TX
Summary
Outgoing professional experienced in customer service for over 40 years. Excellent communicator and problem-solver well-suited for a call center role. Friendly, empathetic, and skilled at de-escalating high-stress situations.
Overview
40
40
years of professional experience
Work History
Purchaser II
Texas Department Of Public Safety
02.2024 - Current
- Prepare, review and track procurement from requisition through all aspects of contract management and closeout.
- Audits invoices and checks for accuracy,receipts of material, and compliance of orders.
- Maintains and reviews various reports, records and files.
Licensed Permit Specialist III
Texas Department of Public Safety Driver License Mega Center
06.2015 - 02.2024
- Meet with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility law, driver education, driver improvement, insurance requirements, voter's registration, organ donation, department employment, and other department and state agency services
- Screen application forms to ensure applicant qualification and approve applications for license and permits based on state regulations, administrative codes, and policies and procedures
- Perform checks of physical driving capabilities by evaluating during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations
- Inspect motor vehicles for safety prior to road test; verify evidence of financial responsibility; check for registration and/or reciprocity; and describe road test basics to applicants
- Assume responsibility of certifying drivers as reasonable risks or disapproving drivers as unreasonable risks
- Issue licenses and permits, collect appropriate license fees and prepare receipts; ensure and accept accountability that monies received balance with receipts issued
- Check accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarize forms and administer oaths as necessary
- Stay up to date on Texas laws and licensing requirements to complete accurate and efficient reviews.
Car Rental Manager
Fred Haas Nissan
12.2014 - 06.2015
- Implemented marketing strategies which resulted in 12% growth of customer base
- Analyzed departmental documents for appropriate distribution and filing
- Maintained positive customer relations by addressing problems head-on and implementing corrective actions
- Managed budgets and allocated resources to maximize productivity and profitability
- Developed detailed customized plans for clients following SOPs
- Proactively followed up with clients to gain repeat service.
Customer Service Representative
Toyota Rent a Car Of Houston
08.2003 - 12.2014
- Answered an average of 50 calls per day and addressed customer inquiries, offered case management support and provided product information on sales and promotions to new clients
- Investigated and answered customer inquiries and complaints in a timely and empathetic manner
- Maintained a heavy flow of paperwork daily and proactively worked with the accounting department receiving and invoicing
- Created, managed and maintained car rental agreements for individuals and corporate teams.
Education
GED -
Gen Douglas Macarthur Senior High School
Houston, TXSkills
- Critical Thinking
- Active Listening
- Licensing Requirements
- Microsoft Excel
- Customer Satisfaction
- Reading Comprehension
Languages
Spanish
Limited Working
Overview
40
40
Customer Service
Timeline
Purchaser II
Texas Department Of Public Safety
02.2024 - Current
Licensed Permit Specialist III
Texas Department of Public Safety Driver License Mega Center
06.2015 - 02.2024
Car Rental Manager
Fred Haas Nissan
12.2014 - 06.2015
Customer Service Representative
Toyota Rent a Car Of Houston
08.2003 - 12.2014
GED -
Gen Douglas Macarthur Senior High School
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