Belinda Velez
Vineland,NJ
Overview
17
17
years of professional experience
Work History
Receptionist Administrator
Footcare centers
Vineland, New Jersey
09.2021 - 05.2024
- Greeted and assisted patients in a friendly, professional manner.
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system and directed calls efficiently.
- Maintained patient files and ensured confidentiality at all times.
- Coordinated office supplies and maintained inventory levels regularly.
- Collaborated with healthcare providers to ensure smooth patient flow.
- Processed patient payments and handled billing inquiries effectively.
- Assisted with clerical duties such as filing, scanning, and data entry.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Participated in regular training sessions related to customer service best practices.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Coordinated meetings between internal departments and external partners and clients.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Adhered to company policies regarding confidentiality of sensitive information.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Created spreadsheets to track customer information such as contact details and preferences.
- Managed the distribution of incoming mail, faxes, and packages.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Delegated work to staff, setting priorities and goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Interpreted and explained work procedures and policies to brief staff.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed financial activities of department to share budgetary input with managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Assistant
Children First Pediatrics
Vineland, New Jersey
05.2007 - 05.2021
- Assisted pediatricians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up care for families.
- Educated parents on child health topics and preventive care practices.
- Performed routine lab tests and ensured proper handling of specimens.
- Administered vaccinations following established protocols and guidelines.
- Collaborated with healthcare team to improve patient care processes.
- Maintained cleanliness and organization of examination rooms and equipment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Medical Assistant - Medical Assistant
Harrison Career Institution
Delsea Drive ,Vineland ,nj 0836008-2004
GED -
Plantation High
Plantation, FL05-1997
Skills
- Appointment scheduling
- Electronic health records
- Customer billing
- Data entry
- Office inventory management
- Patient interaction
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist Administrator
Footcare centers
09.2021 - 05.2024
Medical Assistant
Children First Pediatrics
05.2007 - 05.2021
Medical Assistant - Medical Assistant
Harrison Career Institution
GED -
Plantation High