Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Belinda Velez

Vineland,NJ

Overview

17
17
years of professional experience

Work History

Receptionist Administrator

Footcare centers
Vineland, New Jersey
09.2021 - 05.2024
  • Greeted and assisted patients in a friendly, professional manner.
  • Managed appointment scheduling using electronic health record systems.
  • Answered multi-line phone system and directed calls efficiently.
  • Maintained patient files and ensured confidentiality at all times.
  • Coordinated office supplies and maintained inventory levels regularly.
  • Collaborated with healthcare providers to ensure smooth patient flow.
  • Processed patient payments and handled billing inquiries effectively.
  • Assisted with clerical duties such as filing, scanning, and data entry.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Responded promptly to emails from customers and other departments within the organization.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Received parcels, routed mail and opened packages for staff.
  • Maintained office supply inventory and placed orders to meet demand.
  • Participated in regular training sessions related to customer service best practices.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Coordinated meetings between internal departments and external partners and clients.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Performed data entry and other administrative tasks to support departments.
  • Obtained and processed payments from clients for products and services.
  • Resolved customer complaints or answered customers' questions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Medical Assistant

Children First Pediatrics
Vineland, New Jersey
05.2007 - 05.2021
  • Assisted pediatricians with patient examinations and medical procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated follow-up care for families.
  • Educated parents on child health topics and preventive care practices.
  • Performed routine lab tests and ensured proper handling of specimens.
  • Administered vaccinations following established protocols and guidelines.
  • Collaborated with healthcare team to improve patient care processes.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Education

Medical Assistant - Medical Assistant

Harrison Career Institution
Delsea Drive ,Vineland ,nj 08360
08-2004

GED -

Plantation High
Plantation, FL
05-1997

Skills

  • Appointment scheduling
  • Electronic health records
  • Customer billing
  • Data entry
  • Office inventory management
  • Patient interaction

Languages

Spanish
Professional

References

References available upon request.

Timeline

Receptionist Administrator

Footcare centers
09.2021 - 05.2024

Medical Assistant

Children First Pediatrics
05.2007 - 05.2021

Medical Assistant - Medical Assistant

Harrison Career Institution

GED -

Plantation High

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Belinda Velez