Belinda Wallace
Richmond,Tx
Summary
Experienced retail management professional with a strong track record of leading store operations and driving sales growth. Focused on fostering team collaboration and achieving results, while maintaining reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, complemented by excellent problem-solving and communication skills. Passionate about creating positive shopping experiences and optimizing store performance. A leader and analytical problem solver with a proven track record of successful team building and management.
Overview
27
27
years of professional experience
Work History
Store Manager
Bath and Body Works
09.2020 - Current
- Volume increases every year +100K
- Assisted in launch of BOPIS Program through training and development
- Recruit/Train/Coach/Develop Staff from entry level to managerial team
- Facilitate ongoing training and development programs to enhance associate performance and maximize sales potential
- Establish and communicate clear expectations, hold associates accountable for performance and drive consistent achievement of results
- Lead and motivate associates with fairness and consistency, fostering a high-performance culture and achieving team objectives
- Cultivate a loyal customer base by engaging with clients, optimizing sales conversions, and effectively capturing customer contact information
- Achieve payroll targets by strategically managing sales floor coverage and maintaining a strong focus on driving sales
- Execute and maintain the visual merchandising strategy to enhance product presentation and drive business growth
- Drive a culture of customer-centricity, ensuring emotionally engaging and memorable experiences for every customer
- Execute and reinforce company sales strategies to optimize performance and achieve business objectives
- Collaborate with the sales leadership team to implement action plans, drive results, and ensure operational activities are executed efficiently
- Ensure adherence to company policies and procedures, maintaining operational consistency and compliance
Store Manager
Bath and Body Works
08.2018 - 09.2020
- Selling Excellence Summit top 40 in the company
- Under 1% in shrink for year
- Gain 500k in first year
- Recruit/Train/Coach/Develop Staff from entry level to managerial team
- Facilitate ongoing training and development programs to enhance associate performance and maximize sales potential
- Establish and communicate clear expectations, hold associates accountable for performance and drive consistent achievement of results
- Lead and motivate associates with fairness and consistency, fostering a high-performance culture and achieving team objectives
- Cultivate a loyal customer base by engaging with clients, optimizing sales conversions, and effectively capturing customer contact information
- Achieve payroll targets by strategically managing sales floor coverage and maintaining a strong focus on driving sales
- Execute and maintain the visual merchandising strategy to enhance product presentation and drive business growth
- Drive a culture of customer-centricity, ensuring emotionally engaging and memorable experiences for every customer
- Execute and reinforce company sales strategies to optimize performance and achieve business objectives
- Collaborate with the sales leadership team to implement action plans, drive results, and ensure operational activities are executed efficiently
- Ensure adherence to company policies and procedures, maintaining operational consistency and compliance
Store Manager
Bath and Body Works
02.2012 - 08.2018
- Selling Excellence Summit top 40 in the company 2 years in a row!
- Assisted in the Real Estate process to re-model store
- Under 1% in shrink for year
- Grew Volume +1 million
- Recruit/Train/Coach/Develop Staff from entry level to managerial team
- Facilitate ongoing training and development programs to enhance associate performance and maximize sales potential
- Establish and communicate clear expectations, hold associates accountable for performance and drive consistent achievement of results
- Lead and motivate associates with fairness and consistency, fostering a high-performance culture and achieving team objectives
- Cultivate a loyal customer base by engaging with clients, optimizing sales conversions, and effectively capturing customer contact information
- Achieve payroll targets by strategically managing sales floor coverage and maintaining a strong focus on driving sales
- Execute and maintain the visual merchandising strategy to enhance product presentation and drive business growth
- Drive a culture of customer-centricity, ensuring emotionally engaging and memorable experiences for every customer
- Execute and reinforce company sales strategies to optimize performance and achieve business objectives
- Collaborate with the sales leadership team to implement action plans, drive results, and ensure operational activities are executed efficiently
- Ensure adherence to company policies and procedures, maintaining operational consistency and compliance
Store Manager
Bath and Body Works
06.2008 - 02.2012
- Under 1% in shrink for year
- 69% in customers purchased
- Grew Volume +100k
- Recruit/Train/Coach/Develop Staff from entry level to managerial team
- Facilitate ongoing training and development programs to enhance associate performance and maximize sales potential
- Establish and communicate clear expectations, hold associates accountable for performance and drive consistent achievement of results
- Lead and motivate associates with fairness and consistency, fostering a high-performance culture and achieving team objectives
- Cultivate a loyal customer base by engaging with clients, optimizing sales conversions, and effectively capturing customer contact information
- Achieve payroll targets by strategically managing sales floor coverage and maintaining a strong focus on driving sales
- Execute and maintain the visual merchandising strategy to enhance product presentation and drive business growth
- Drive a culture of customer-centricity, ensuring emotionally engaging and memorable experiences for every customer
- Execute and reinforce company sales strategies to optimize performance and achieve business objectives
- Collaborate with the sales leadership team to implement action plans, drive results, and ensure operational activities are executed efficiently
- Ensure adherence to company policies and procedures, maintaining operational consistency and compliance
Store Manager
Champs Sports
08.2002 - 05.2008
- Under 1% in shrink for year
- Rookie Store Manager Award
- +500K Sales Gain
- Recruit/Train/Coach/Develop Staff from entry level to managerial team
- Facilitate ongoing training and development programs to enhance associate performance and maximize sales potential
- Establish and communicate clear expectations, hold associates accountable for performance and drive consistent achievement of results
- Lead and motivate associates with fairness and consistency, fostering a high-performance culture and achieving team objectives
- Cultivate a loyal customer base by engaging with clients, optimizing sales conversions, and effectively capturing customer contact information
- Execute and maintain the visual merchandising strategy to enhance product presentation and drive business growth
- Execute and reinforce company sales strategies to optimize performance and achieve business objectives
- Collaborate with the sales leadership team to implement action plans, drive results, and ensure operational activities are executed efficiently
- Ensure adherence to company policies and procedures, maintaining operational consistency and compliance
Assistant Manager
Champs Sports
08.2000 - 08.2002
- Support SM in training new Managers (training store)
- Completed all training programs
Sales Associate
Champs Sports
08.1998 - 08.2000
- Achieved sales goals set by SM
- Customer service
Education
High School -
Elsik High School
06.2000
Skills
- Experience with Microsoft Teams
- Calendar Coordination
- Strategic Leadership
- Mentorship
- Expense Management Strategy
- Effective Communication
- Analytical Problem-Solving
- Client Engagement
- Proficient Task Management
- Customer Relations
- Leadership Development
Accomplishments
2024
Ranked 2 out of 5 for company sales ranking for the year. Outperforming company's performance
2023
Ranked 2 out of 5 for company sales ranking for the year
2022 Outperforming company's performance
Ranked 2 out of 5 for company sales ranking for the year
2021
Ranked 1 out 5 for company sales ranking for the year.
Outperforming company's performance.
2020
Ranked 1 out 5 for company sales ranking for the year.
Outperforming company's performance.
2019
Ranked 1 out 5 for company sales ranking for the year.
Outperforming company's performance.
2017
Ranked 1 out 5 for company sales ranking for the year.
Outperforming company's performance.
Leadership Experience
ROTC High School
Rookie Store Manager
Champs Sports
Timeline
Store Manager
Bath and Body Works
09.2020 - Current
Store Manager
Bath and Body Works
08.2018 - 09.2020
Store Manager
Bath and Body Works
02.2012 - 08.2018
Store Manager
Bath and Body Works
06.2008 - 02.2012
Store Manager
Champs Sports
08.2002 - 05.2008
Assistant Manager
Champs Sports
08.2000 - 08.2002
Sales Associate
Champs Sports
08.1998 - 08.2000
High School -
Elsik High School
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