Belinda Yzaguirre
Mission
Summary
Dynamic professional with extensive experience in customer service at Ross Dress for Less, excelling in conflict resolution and fostering loyalty through empathy. Proven ability in data entry and critical thinking, enhancing operational efficiency and customer satisfaction. Recognized for building strong relationships and effectively managing teams in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Ross Dress for Less
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Doctors Hospital at Renaissance Health System
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Facility Manager
A3H Foods
06.2009 - 05.2011
- Supervised staff of Number in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Medical Assistant
South Texas Gastroenterologist
05.2008 - 05.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Store Manager
Stripes Convenience Store
11.2004 - 08.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Associate Degree In Nursing - Nursing
South Texas College
McAllen, TXPost-Baccalaureate Diploma -
PSJA High School
Pharr, TX05.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Ross Dress for Less
09.2024 - Current
Medical Assistant
Doctors Hospital at Renaissance Health System
09.2021 - Current
Facility Manager
A3H Foods
06.2009 - 05.2011
Medical Assistant
South Texas Gastroenterologist
05.2008 - 05.2010
Store Manager
Stripes Convenience Store
11.2004 - 08.2007
Associate Degree In Nursing - Nursing
South Texas College
Post-Baccalaureate Diploma -
PSJA High School
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