Belinda M Donaghy
Bedford,TX
Summary
Dedicated Assistant Community Manager bringing top strengths in balancing multiple responsibilities, and organizing workflows gained during 21 years of experience. Abilities include strong communication, and building effective relationships. Looking to continue to achieve and exceed goals, and be a positive valuable addition to a reputable company.
Overview
29
29
years of professional experience
Work History
Assistant Community Director
Canopy On Central
12.2019 - Current
- Support property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Receive and process resident payments, and update system accounts with latest information.
- Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
- Produce reports about community activities to keep directors and property managers informed.
- Assist Maintenance with daily operational requirements on a 706 unit property
- Regularly update resident accounts with changes or additions to personal information, renter's insurance policies, work requests, and lease inquiries
- Maintain current communication with residents through Loft, key texting, emails, phone and in person
- Email resident renewals, enter Notice To Vacate submissions and move residents out on lease-end dates
- Coordinate with multiple vendors for electrical, HVAC/Plumbing - construction repairs, landscaping, carpet, pest control and appliance repair/replacements
- Support all needs of Maintenance Technicians; including, but limited to, contacting residents and request vendor bids and repairs
- Inspect make ready units to ensure apartment is ready for upcoming move in
- Submit daily resident work order requests; update and close out work orders
Administrative Assistant To Service Manager
The Woods Of Bedford
12.2004 - 12.2019
- Assisted Lead Maintenance with operational responsibilities for 706 unit property
- Scheduled Make Ready for preparation of new residents; Daily updated Make Ready boards
- Coordinated with multiple vendors for electrical, HVAC/plumbing - construction repairs, landscaping, carpet, pest control, vacant/occupied unit appliance removal/installation
- Entered and updated work orders when completed by Maintenance and vendors
- Reviewed daily Resident Insurance Policy report to maintain company requirement of resident coverage
- Scheduled annual fire extinguisher/fireplace inspections for property in accordance with City Code
- Contacted and informed residents of updates regarding work orders, inspections and specific requests
- Supported all Maintenance Technicians needs; Requested Vendor Bids for property, units and offices
- Ensured resident retention through follow-up communication after move-in, and work orders
- Acknowledged individual resident issues, resolving them quickly and efficiently
- Prepared property notices for delivery, as well as specific units
- Helped Community Director and Assistant Community Director with all requested tasks, and invoice payments
- Ordered office supplies for Leasing Office - Resident Service Center; Appliances, Maintenance Parts
- Updated OSHA compliance information when made available
Hospital Admitting Representative
Jamaica Hospital Medical Center
08.1996 - 09.2003
- Responsible for correct and prompt bed placement in a 400 bed facility
- Handled all aspects of expirations, including writing Death Certificates and acting as liaison to all area funeral homes, the Clergy, the Medical Examiner, and the New York Organ Donor Network
- Maintained accurate and up-to-date confidential patient files
- Greeted patients and assisted with general hospital and patient information
- Interviewed incoming patients, acquiring necessary and specific personal and medical information to expedite the admission process
- Provided daily report generation for distribution to doctors and other departments throughout the hospital
- Compiled multiple charts for all admissions; including elective surgery patients
- Assisted the Admitting Department with backup support for both scheduled and unscheduled computer blackouts; trained others to manually keep accurate and current Census information during those times
- Trained new Admitting Representatives during the On-Boarding process.
Education
Massage Therapist - Massage Therapy
High-Tech Institute
Irving, TX06.2007
Skills
- Ability to work independently - Detail Oriented
- Problem-solving Abilities - Conflict Resolution
- Documentation and Reporting
- Microsoft Word - Yardi - Mobile Doorman - Onesite
- Multitasking and Prioritization
- Insurance Verification - Bill Payment
References
Furnished Upon Request
Timeline
Assistant Community Director
Canopy On Central
12.2019 - Current
Administrative Assistant To Service Manager
The Woods Of Bedford
12.2004 - 12.2019
Hospital Admitting Representative
Jamaica Hospital Medical Center
08.1996 - 09.2003
Massage Therapist - Massage Therapy
High-Tech Institute
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