Belinda Yvette Gamboa

• Provided technical support for software applications, assisting users in troubleshooting and resolving issues.
• Collaborated with cross-functional teams to enhance user experience and streamline support processes.
• Documented resolutions and developed knowledge base articles to improve future support efficiency.
• Conducted product training sessions for end-users, enhancing their understanding of features and functionalities.
• Guided individuals through complex troubleshooting using clear, patient communication
• Provided empathetic support, helping clients feel understood and supported during stressful situations
• Mentored and trained new staff, developing skills in teaching, coaching and collaboration
• Consistently recognized for strong interpersonal skills and maintaining client satisfaction
• • Trained and mentored new team members on escalation handling and technical troubleshooting

• Developed customer engagement strategies to enhance satisfaction and loyalty.
• Led resolution of complex customer inquiries, ensuring timely and effective communication.
• Implemented process improvements that streamlined customer service operations and reduced response times.
• Assisted clients by explaining processes and solutions in an accessible easy to understand manner
• Build rapport with customers through active listening and effective problem resolution
• Supported team success by documenting cases accurately and collaborating with peers

· Delivered high-quality support while managing a high volume of inquiries.

· Communicated complex information clearly to clients with varied backgrounds.

· Developed strong conflict-resolution skills by de-escalating challenging situations.