Belinisse Hernandez
Jersey city,NJ
Summary
Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Clerk
Hospitality Consultant
Jersey City , New Jersey
09.2021 - 08.2024
- Filed correspondence and reports in accordance with corporate classification system.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Directed clients and guests to correct departments, rooms and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Supported office clerical functions using word processing and other software, email and office machines.
- Contacted customers regarding account updates and potential problems.
- Communicated with customers and employees to answer questions or explain information.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Inventoried and ordered materials, supplies and services.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Computed, recorded and proofread data or reports.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
Team Leader/Manager
Voyant Beauty
Ridgefield, NJ
08.2013 - 11.2020
- Fostered positive employee relationships through communication, training, and development coaching.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Delegated work assignments and prioritized tasks.
- Oversaw daily workloads and workflow for smooth operations.
- Supported HR staff with recruiting and retaining high-performing talent.
- Motivated team members to consistently achieve or exceed performance expectations.
- Conducted root causes analysis to develop corrective action plans.
- Led regular team meetings to communicate current business trends and relevant updates.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Suggested various operational strategies to increase productivity.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Designed, reproduced and distributed variety of training aids for onboarding team members.
- Set goals for performance and deadlines to comply with company plans and vision.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and business results for upper management.
- Leveraged production and put out essential production throughout the shift.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
Medical Billing Clerk
MK billing
Secaucus, NJ
07.2008 - 03.2013
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Handled billing, waivers and claims for private and commercial clients.
- Organized information for past-due accounts and transferred to collection agency.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Leveraged EMR software to post payments received for medical services.
- Input details into accounts and tracked payments.
- Submitted appeals using provider portals and phone communication.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Executed account updates and noted account information in company data systems.
- Prepared and posted weekly payments to vendors and suppliers.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Submitted claims to insurance companies.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Expedited payments by verifying accuracy and currency of vendor information.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Input statement information, reconciled accounts and resolved discrepancies.
- Answered customer questions to maintain high satisfaction levels.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Reviewed legal claims for accuracy and issues.
- Processed invoice payments and recorded information in account database.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Maintained historical records by microfilming and filing documents.
- Managed all payments processing, invoicing and collections tasks.
- Developed strong professional rapport with vendors and clients.
- Collected, posted and managed patient account payments.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Reconciled financial accounts using [Software program] software.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Gathered information to produce accounts payable reports for review.
Education
High School Diploma -
Hoboken High School
Hoboken, NJ06-2002
Skills
- Research
- Administrative Support
- Bookkeeping
- Quality Control
- Cash Management
- File Maintenance
- Correspondence Writing
- Database entry
- Scanning and copying
- Mail handling
- Quality Management
- Mail Processing
- Mail Sorting
- Product and service sales
- Billing and invoicing
- Database Management
- Verbal and writing communication
- Stocking and replenishing
- Handling payments
- Customer Satisfaction
Languages
Spanish
Professional
Timeline
Clerk
Hospitality Consultant
09.2021 - 08.2024
Team Leader/Manager
Voyant Beauty
08.2013 - 11.2020
Medical Billing Clerk
MK billing
07.2008 - 03.2013
High School Diploma -
Hoboken High School
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