Belis Gul
West Henrietta,NY
Summary
I am a Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. I am Also a Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. I Strive to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Server Manager
Anatolian Mediterranean Cuisine
Irondequoit, NY
03.2024 - Current
- Managed server deployments and configurations, including hardware and software upgrades.
- Developed policies, procedures, and standards for server management and maintenance.
- Analyzed system logs and identified potential issues with server operations.
- Monitored system performance to ensure optimal operation of servers.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Coordinated with vendors regarding the purchase of new server hardware or software products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Assistant Store Manager
Dollar Tree
Henrietta, NY
02.2023 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Prepared staff work schedules and assigned team members to specific duties.
Cashier
Dollar Tree
Henrietta, NY
11.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Swim Instructor
YMCA
Pittsford, NY
11.2021 - 11.2022
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Lifeguard
YMCA
Pittsford, NY
11.2021 - 11.2022
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Prepared detailed incident reports following accidents or other incidents.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Server
Jewish Home of Rochester
Rochester, NY
11.2020 - 11.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Created monthly reports for senior management summarizing operational performance metrics.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Education
Associate of Science - Biology
Monroe Community College
Rochester, NY06-2026
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06-2022
Skills
- Server monitoring
- Incident Management
- Storage Management
- Server scheduling
- Restaurant Operations
- Team Training
- Policy Implementation
- Casual dining services
- Risk Management
- Crew Coordination
- Performance Management
- Strategic Planning
- Complex Problem-Solving
- Team Leadership
- Time Management
- Business Planning
- Schedule Preparation
- Staff Training and Development
- Emergency Response
- First Aid
- Swim Instruction
- Safety oversight
- Strong communicator
- Effective problem-solver
Languages
Turkish
Professional
Timeline
Server Manager
Anatolian Mediterranean Cuisine
03.2024 - Current
Assistant Store Manager
Dollar Tree
02.2023 - 03.2024
Cashier
Dollar Tree
11.2022 - 02.2023
Swim Instructor
YMCA
11.2021 - 11.2022
Lifeguard
YMCA
11.2021 - 11.2022
Server
Jewish Home of Rochester
11.2020 - 11.2021
Associate of Science - Biology
Monroe Community College
High School Diploma -
Rush-Henrietta Senior High School
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