Belishia Orozco
Laurel,In,IN
Summary
Driven Account Manager with a proven track record at Tier One Property Services, enhancing customer satisfaction and streamlining operations. Expert in facility inspection and team building, I've led initiatives that significantly improved project efficiency and safety compliance. Leveraging strong communication and problem-solving skills, I've successfully managed teams to exceed targets without compromising quality. I am strong meticulous individual with the deep understanding of the janitorial industry. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organization skills. Clear understanding of process, procedures and training. Motivated to learn grow and excel.
Overview
14
14
years of professional experience
Work History
Account Manager
Tier One Property Services
08.2021 - 06.2024
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Created weekly and monthly reports.
- Inspected cleanliness of common areas and offices.
- Maintained records and logs of work performed and materials and equipment used.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunication.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with fellow supervisors to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Achieved efficient project management by coordinating tasks and personnel for timely completion.
- Contributed to successful project completion by monitoring progress and adjusting plans as needed.
- Complied with company and OSHA safety rules and regulations.
- Developed training, tasks and process guidelines and communicated clear and concise direction to employees.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Track equipment inventory, maintenance and repair.
- Track supplies and maintain inventory
- Floor Maintenance
- Equipment training
- Assist with projects, demonstrating willingness to learn a new skill and increase skill levels.
- Ensures that the site meets budget goals.
Site Supervisor and Floor Tech
Tier One Property Services
05.2020 - 08.2021
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Developed work schedules for team members to maximize shift coverage.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Resolved issues between employees and customers using company policies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Trained new team members on site policies and procedures.
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Used equipment to clean and maintain VCT tile, Epoxy and cement floors.
- Participated in pre-construction meetings to review plans, specifications, schedules, and budgets for upcoming projects.
- Ensured compliance with local building codes, regulations, and permit requirements through diligent oversight of construction activities.
- Achieved efficient project management by coordinating tasks and personnel for timely completion.
- Contributed to successful project completion by monitoring progress and adjusting plans as needed.
- Maintained compliance with company policies,objectives and communication goals.
- processed personal paper work and planned schedules to ensure efficiency.
- Trained and supervised employees
- Written reports weekley
- Track supplies and maintain inventory
- Report employee personnel and customer issues to the manager.
- Correct at risk behavior to the manager.
Floor Tech Supervisor
LaCosta
04.2010 - 12.2013
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Oversaw team by actively communicating project information.
- Preformed minor repair work on equipment tp keep on task.
- Track inventory and equipment.
- Quietly waxed, buffed and vacuumed floors.
- Worked with Manager to design detailed floor maintenance schedules based on floor types and foot traffic.
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
Education
High School Diploma -
Rushville Consolidated High School
Rushville, IN05.2002
Skills
- Personnel Oversight
- Facility Inspection
- Inventory procurement
- Health and safety compliance
- Problem resolution
- Communications
- Time management
- Team building
- Project organization
- Customer oriented
- Budgeting
Timeline
Account Manager
Tier One Property Services
08.2021 - 06.2024
Site Supervisor and Floor Tech
Tier One Property Services
05.2020 - 08.2021
Floor Tech Supervisor
LaCosta
04.2010 - 12.2013
High School Diploma -
Rushville Consolidated High School
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