Belita Rojas
Largo,FL
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering Number years of related experience.
Overview
11
11
years of professional experience
Work History
Training Specialist
Luminate Experience Group/ Player One Marketing
09.2021 - 05.2023
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Traveled to client locations to conduct training classes.
- Tracked students and instructors leaves, attendance, scores and overall performance in databases.
Service Professional
Longhorn Steakhouse
06.2015 - 06.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
Restaurant Manager
Darwell’s Cafe
06.2012 - 06.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
None - General Studies
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Job Training
- Learning Strategies
- Strategic Goals
- Active Listening
- Food Preparation
- Blending Techniques
- Task Prioritization
- Motivational Speaking
- Incentive Initiatives
- Coaching and Development
- Prepare Materials
Languages
American Sign Language
Native or Bilingual
Timeline
Training Specialist
Luminate Experience Group/ Player One Marketing
09.2021 - 05.2023
Service Professional
Longhorn Steakhouse
06.2015 - 06.2021
Restaurant Manager
Darwell’s Cafe
06.2012 - 06.2015
None - General Studies
Mississippi Gulf Coast Community College
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