Beliza Sierra
Lancaster,PA
Summary
Driven Medical Assistant with a proven track record at Union Community Care, excelling in patient care and support. Mastered clinical documentation and phlebotomy, enhancing patient satisfaction and efficiency. Demonstrates exceptional teamwork and professionalism, fluently bilingual in Spanish and English, significantly contributing to a positive and results-driven healthcare environment. Great Customer service skills, acknowledge on front desk task.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Union Community Care
10.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Medical Assistant Student
Union Community Care
09.2022 - 10.2023
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Conducted skillful phlebotomy procedures, resulting in minimal discomfort for patients during blood draws.
- Contributed to the overall success of the practice by assisting with various administrative tasks as needed.
- Increased patient satisfaction through prompt follow-up on test results and appointment reminders.
- Educated patients on prescribed medications, leading them to better understand their treatments.
- Facilitated timely communication between patients and healthcare providers, ensuring continuity of care.
- Enhanced patient experience by providing compassionate care and accurate medical documentation.
- Expedited lab processing by accurately labeling specimens before submission.
- Demonstrated adaptability through seamless transition between front-office reception duties and back-office clinical responsibilities.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Call Center Representative
Union Community Care
08.2020 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Responded proactively and positively to rapid change.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Customer Service Representative
Union Community Care
02.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certification - Medical Assisting
Central Penn College
10.2023
High School Diploma -
Benjamin Harrison
Puerto Rico 05.2004
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Clinical Documentation
- Phlebotomy
- Reliable team player
- Procedure Assistance
- CPR
- Immunization Administration
- Fluent in Spanish, English
- Specimens collection and processing
- Professionalism and Ethics
Timeline
Medical Assistant
Union Community Care
10.2023 - 04.2024
Medical Assistant Student
Union Community Care
09.2022 - 10.2023
Call Center Representative
Union Community Care
08.2020 - 09.2022
Customer Service Representative
Union Community Care
02.2018 - 01.2020
Certification - Medical Assisting
Central Penn College
High School Diploma -
Benjamin Harrison
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