Overview
Work History
Education
Skills
Timeline
Generic

Belize Spivey

Conyers,GA

Overview

10
10
years of professional experience

Work History

Director of Customer Success

Vanquish Care
08.2018 - Current
  • Facilitated online support group for over 2,700 women living with herpes
  • Evaluate and address initial stages of emotional and mental trauma
  • Developed community and social service initiatives with other Sexual Health organizations or advocacy groups
  • Manage all Social Media platforms: Facebook, Instagram, and YouTube
  • Operate as Program Coordinator for monthly and yearly events: Overcoming Weekend, seminars, and social events.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases

Team Lead

Air Serv Corporation
09.2015 - 03.2016
  • Promoted to Team Lead in 2 months
  • Lead team of 7 to clean aircraft in designated time (45 minutes to 2 hour)
  • Trained 6 new team members by relaying information on company procedures and safety requirements.
  • Responsible for cleaning aircraft interiors, including Crew rest & bunk areas, Lavatories, Galleys, Cabin
  • Conduct security searches under passenger seats, tray tables, seatback, and life vest pouches
  • Completed paperwork for aircraft cleaning and documentation for the supervisor
  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, and managers
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Customer Service Representative

Robert Half Staffing
05.2013 - 10.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Informed customers about sales and promotions in a friendly and engaging manner

Education

Master of Arts - Human Service Counseling

LIBERTY UNIVERSITY
Lynchburg, VA
05.2014

Bachelor of Science - Business Administration

AUBURN UNIVERSITY
Auburn, AL
05.2011

Skills

  • Coaching and mentoring
  • Sales presentations
  • Analytical problem solver
  • Database Management
  • Complaint resolution

Timeline

Director of Customer Success

Vanquish Care
08.2018 - Current

Team Lead

Air Serv Corporation
09.2015 - 03.2016

Customer Service Representative

Robert Half Staffing
05.2013 - 10.2015

Master of Arts - Human Service Counseling

LIBERTY UNIVERSITY

Bachelor of Science - Business Administration

AUBURN UNIVERSITY

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Belize Spivey