Belize Spivey
Conyers,GA
Overview
10
10
years of professional experience
Work History
Director of Customer Success
Vanquish Care
Remote
08.2018 - Current
- Facilitated online support group for over 2,700 women living with herpes
- Evaluate and address initial stages of emotional and mental trauma
- Developed community and social service initiatives with other Sexual Health organizations or advocacy groups
- Manage all Social Media platforms: Facebook, Instagram, and YouTube
- Operate as Program Coordinator for monthly and yearly events: Overcoming Weekend, seminars, and social events.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
Team Lead
Air Serv Corporation
09.2015 - 03.2016
- Promoted to Team Lead in 2 months
- Lead team of 7 to clean aircraft in designated time (45 minutes to 2 hour)
- Trained 6 new team members by relaying information on company procedures and safety requirements.
- Responsible for cleaning aircraft interiors, including Crew rest & bunk areas, Lavatories, Galleys, Cabin
- Conduct security searches under passenger seats, tray tables, seatback, and life vest pouches
- Completed paperwork for aircraft cleaning and documentation for the supervisor
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, and managers
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Customer Service Representative
Robert Half Staffing
Atlanta, GA
05.2013 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about sales and promotions in a friendly and engaging manner
Education
Master of Arts - Human Service Counseling
LIBERTY UNIVERSITY
Lynchburg, VA05.2014
Bachelor of Science - Business Administration
AUBURN UNIVERSITY
Auburn, AL05.2011
Skills
- Coaching and mentoring
- Sales presentations
- Analytical problem solver
- Database Management
- Complaint resolution
Timeline
Director of Customer Success
Vanquish Care
08.2018 - Current
Team Lead
Air Serv Corporation
09.2015 - 03.2016
Customer Service Representative
Robert Half Staffing
05.2013 - 10.2015
Master of Arts - Human Service Counseling
LIBERTY UNIVERSITY
Bachelor of Science - Business Administration
AUBURN UNIVERSITY