Belkis Aguilar
Fort Myers,FL
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
10
10
years of professional experience
Work History
Daycare Teacher - Infant/Toddler Teacher
Allie Gator Skool
08.2023 - 12.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Gathered materials and resources to prepare for lessons and activities.
Daycare Teacher - Ages 1 - 4
Bugaboos Kids Club And Learning Center
01.2023 - 06.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Organized and supervised large and small group activities.
- Utilized creative teaching strategies to engage students in classroom.
- Implemented age-appropriate curricula to meet needs of young learners.
- Incorporated music, art and literature into curriculum.
Receptionist /Guest Greeter
Xfinity Comcast
11.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Retained knowledge of promotions, products and services for informative customer advice.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Answered customer questions and pointed individuals in right directions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Actively listened to guests'' needs and concerns, taking appropriate action to ensure their satisfaction.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Facilitated a welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Developed strong relationships with repeat customers, fostering loyalty and brand affinity through personalized interactions.
- Utilized provided technology tools effectively in managing visitor check-ins and maintaining accurate guest records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Server and Hostess
Longhorn Steakhouse
09.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Accommodated special seating requests for guests to enhance satisfaction.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Sales Associate
Hollister.Co - Abercrombie & Fitch
04.2014 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Criminal Justice
Keiser University
Fort Myers, FL05.2017
High School Diploma -
South Fort Myers High School
Fort Myers, FL05.2015
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Customer Service
- Child Development
- Fluent in Spanish and English
- Early Childhood Education
- Arts, crafts, and games
Photography
I enjoy taking picture of nature,objects and people with both digital and film camera. It is extremely satisfying developing the photo in a red room and watching it come to live! When I need a quick, yet very vivid photo I will use the Cannon or Sony camera to any event weather is a wedding or birthday party. It also saves me a few bucks on doing professional photos of my son.
Languages
Spanish
Native or Bilingual
Timeline
Daycare Teacher - Infant/Toddler Teacher
Allie Gator Skool
08.2023 - 12.2023
Daycare Teacher - Ages 1 - 4
Bugaboos Kids Club And Learning Center
01.2023 - 06.2023
Receptionist /Guest Greeter
Xfinity Comcast
11.2019 - 03.2021
Server and Hostess
Longhorn Steakhouse
09.2017 - 10.2019
Sales Associate
Hollister.Co - Abercrombie & Fitch
04.2014 - 09.2017
No Degree - Criminal Justice
Keiser University
High School Diploma -
South Fort Myers High School
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