Summary
Overview
Work History
Skills
Languages
Timeline
Intern
Belkis Casas

Belkis Casas

Bakersfield,CA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Outgoing Appointment Coordinator with experience overseeing multiple tasks. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

9
9
years of professional experience

Work History

Appointment Coordinator/Caregiver

Redwood Senior Living
08.2022 - Current
  • Scheduled appointments for customers in person or over telephone.
  • Called and rescheduled appointments for clients.
  • Assessed customer needs and responded to customer emails and calls.
  • Directed telephone calls to appropriate parties.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.

Resident Care Aide

Commonwealth Senior Living
11.2020 - 06.2022
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Cafeteria Staff Member

Northumberland County Public Schools
06.2018 - 11.2020
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Provided exemplary service to students, staff and visitors.
  • Prepared ingredients and recipe components ahead of time.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Tracked meal purchases and accepted payments at cash register.

Store Manager

The Haven Shelter
01.2015 - 05.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Skills

  • Special Projects
  • Special Requirements
  • Customer Retention
  • Client Needs Assessment
  • Professional Relationships
  • Attention to Detail
  • Client Requirements
  • Patient Care
  • Respectful and Compassionate
  • Multitasking and Organization
  • Verbal and Written Communication Skills

Languages

Spanish
Native or Bilingual

Timeline

Appointment Coordinator/Caregiver

Redwood Senior Living
08.2022 - Current

Resident Care Aide

Commonwealth Senior Living
11.2020 - 06.2022

Cafeteria Staff Member

Northumberland County Public Schools
06.2018 - 11.2020

Store Manager

The Haven Shelter
01.2015 - 05.2018

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Belkis Casas