Belkis Cruz
Bronx,NY
Summary
Skilled Phone Representative with 25 years of experience in customer service. Expertise in resolving customer problems quickly and efficiently. Proven track record of providing outstanding customer service
Overview
12
12
years of professional experience
Work History
Customer Care Service Representative
Wamba Brokerage and Financial Services
Bronx, NY
09.2021 - Current
- Respond to customer inquiries in a timely and professional manner
- Utilized problem-solving skills to resolve customer issues
- Maintained accurate customer records and updated customer information
- Follow up with customers regarding their inquiries and complaints
- Answer customers questions regarding product features and benefits
- Handle customer inquiries via phone, email, and in-person
- Verified customer information accuracy by comparing it against various databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assist customers with billing and payment inquiries.
Front Desk Medical Receptionist
Southern Westchester Orthopedics & Sports Medicine
New York, NY
05.2016 - 03.2019
- Maintained a current and accurate patient database
- Maintained patient records in compliance with HIPAA regulations
- Assisted with the scheduling of tests and procedures
- Maintained a clean and organized front desk area
- Assisted with the collection of patient payments
- Processed and updated patient insurance information
- Greeted and welcomed patients and visitors to the medical facility
- Assisted in filing, photocopying, and other administrative tasks
- Responded to patient inquiries and complaints in a timely manner
- Responded to incoming calls, scheduled appointments, and managed patient inquiries
- Verified patient insurance coverage and collected co-payments and payments for services
- Provided assistance to patients in completing paperwork and forms
- Provided support to other areas of the medical facility as needed.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Scheduled appointments, managed patient records and updated medical histories.
Administrative Assistant
West Side GI
New York, NY
10.2012 - 05.2016
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted vendors and office visitors, providing direction for appointments
- Greeted and directed over 90 daily visitors to their appropriate location
- Answered a high volume within 3 ringed as required with appropriate phone etiquette
- Assisted with the registration process, scheduling, and medical record staff when needed.
Education
Associate's - Hospitality Management
Monroe College
06.1996
Skills
- Excellent Phone Etiquette
- Customer Service
- Microsoft Word
- Excel
- Bilingual
- Self Starter with effective communication organizational and communication skills
References
References upon Requested
Timeline
Customer Care Service Representative
Wamba Brokerage and Financial Services
09.2021 - Current
Front Desk Medical Receptionist
Southern Westchester Orthopedics & Sports Medicine
05.2016 - 03.2019
Administrative Assistant
West Side GI
10.2012 - 05.2016
Associate's - Hospitality Management
Monroe College
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