Belkis Fuentes
Miami,Florida
Summary
A customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
4
4
years of professional experience
Work History
Online Sales Representative
Cedar's Orotex
01.2021 - 12.2022
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Managed over 50 phone calls daily.
- Improved monthly sales with successful marketing, sales, and customer relations approaches.
- Managed financial tracking, inventory coordination, and social media marketing.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
- Drove team revenue totals by bringing in top sales numbers
Recruiter
Bullseye Jobs
01.2021 - 02.2022
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Scheduling and coordinating interviews between candidates and hiring managers or interview panels, often using virtual meeting platforms.
- Contacted on average 50 candidates per day and maintained a placement rate of 1 hire per 5 submittals.
- Implemented targeted messaging strategies to increase response rate and applicant engagement.
Restaurant Operations Manager
Chick-fil-A
06.2019 - 12.2020
- Ensuring excellent customer service by monitoring and improving the dining experience, handling customer feedback, and resolving any issues or complaints to increase customer confidence.
- Increased sales by 10%.
- Stayed calm, collected, and logical during stressful moments to identify and implement optimal solutions.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL06.2025
Skills
- Customer Retention
- Conceptual Understanding
- Interpersonal Communication Skills
- Sales Growth
- Google Analytics
- Strategic Vision
Timeline
Online Sales Representative
Cedar's Orotex
01.2021 - 12.2022
Recruiter
Bullseye Jobs
01.2021 - 02.2022
Restaurant Operations Manager
Chick-fil-A
06.2019 - 12.2020
Associate of Arts - Psychology
Miami Dade College
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