Belkis Harmon
Gurnee,IL
Summary
Dynamic Certified Medical Assistant with expertise in phlebotomy and compassionate patient care, honed at LCHD. Enhanced patient satisfaction by 20% through effective communication and efficient clinical operations. Proficient in electronic health records and HIPAA compliance, ensuring confidentiality and accuracy. Bilingual in Spanish and English, facilitating diverse patient interactions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CMA
LCHD
01.2000 - Current
- Assisted healthcare professionals with patient examinations and clinical procedures.
- Maintained accurate patient records using electronic health record systems.
- Facilitated communication between patients and medical staff to ensure care continuity.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Supported patient intake processes, including vital sign measurements and medical history documentation.
- Trained new team members on office protocols and best practices for patient interaction.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Assisted physicians during minor surgical procedures contributing to improved patient outcomes.
- Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
- Expedited check-in processes while maintaining a high level of privacy by gathering pertinent information from patients before their appointments began.
- Supported patients across various hospitals with both physical and emotional needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
- Equipped patients with assistance required for basic care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Coordinated scheduling of appointments, optimizing clinic workflow efficiency.
- Educated patients on post-treatment care and medication instructions to enhance compliance.
Education
High School Diploma -
Triton College
Chicago, IlNo Degree - Clinical Medical Assistant
State Career College
Waukegan, Il03-2010
Skills
- Blood pressure monitoring
- Venipuncture
- Vital signs monitoring
- HIPAA compliance
- Patient confidentiality
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- Capillary puncture
- Phlebotomy techniques
- Sterilization techniques
- Patient scheduling
- Immunization administration
- Specimen collection
- Document filing
- Medical terminology
- Healthcare ethics
- Preventive care
- Appointment scheduling
- Geriatric care
- Inventory management
- Diagnostic procedures
- Medical equipment maintenance
- Allergy testing
- Drug screening
- EKG monitoring
- Laboratory testing
- Anatomy
- Injection administration
- Medical billing
- Pediatric care
- Urinalysis procedures
- Pulmonary function testing
- Respiratory support
- Glucose testing
- Vital signs measurement
- Oxygen therapy
- Clinical applications
- Customer service
- Reliable team player
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- Compassionate caregiver
- CPR
- Adaptable
- Patient assessments
- Electronic medical records
- Data entry
- Disease prevention education
- Patient triage
- Patient care coordination
- Phlebotomy
- Companionship and emotional support
- Valid [state] driver's license
- Sterile technique
- Patient management
- Patient flow management
- Suture removal
- Complex Problem-solving
- First aid
- Professional bedside manner
- Medical procedures
- Trustworthy companion
- Patient relations
- Procedure assistance
- Prioritizing stat orders
- Simple dressings
- Payment collection
- Medical terminology knowledge
- Emergency procedures
- Inventory and supply management
- Customer relationship management (CRM)
- Appointment setting
- Fluent in Spanish and English
- Case management
- Reliable transportation
- Family education
- Equipment sterilization
- Monitoring patient progress
- Medical records management
- Account management
- Medical office management
- Medical terminology in Spanish and English
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 3 staff members.
- Achieved lab results by completing lab testing with accuracy and efficiency.
- Documented and resolved patient concerns which led to better understanding.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of better patient service
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
- Certified Retinal Screening,
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CMA
LCHD
01.2000 - Current
High School Diploma -
Triton College
No Degree - Clinical Medical Assistant
State Career College