Belkis Herrera
Miami,FL
Summary
Proven leader in property management with a track record of enhancing tenant satisfaction and boosting occupancy rates by developing effective marketing strategies at TRG Management. Skilled in Resident Relations and Event Planning, adept at fostering team collaboration and making decisive management decisions. Achieved a significant increase in lease renewals through outstanding communication and customer service.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Bet On You, an Allstate Insurance Agency
08.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Leasing Manager
TRG Management
04.2023 - 08.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
TRG Management
11.2019 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Manager
Walgreens
03.2012 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor -
Vladimir Illich Lenin
07.2001
Skills
- Resident relations
- Knock
- Onesite
- OPS
- Livly
- Clerical skills
- Maintaining closing ratios
- Property Management
- Event Planning
- Microsoft Office
- Tenant and eviction laws
- Payment Collection
- Complaints Investigation
- Property Showing
- Staff Management
- Decision-Making
- Tenant relations
- Sale and Rental Recordkeeping
- Administrative Leadership
- Tenant Eligibility Determination
- Affordable housing programs knowledge
- Monthly Fee and Payment Collection
- New Construction
- Excellent Communication
- Team Collaboration
- Active Listening
Accomplishments
Managed 2 Lease Ups with an outstanding outcome.
Lease Up 1 : Gallery at River Park Apartments in 2021.
Lease Up 2 : Gallery on the River Apartments in 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Insurance Agent
Bet On You, an Allstate Insurance Agency
08.2024 - Current
Leasing Manager
TRG Management
04.2023 - 08.2024
Property Manager
TRG Management
11.2019 - 04.2023
Assistant Manager
Walgreens
03.2012 - 02.2019
Bachelor -
Vladimir Illich Lenin
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