Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Belkis Lima

Key West,FL

Summary

Seasoned Housekeeping Manager with a proven track record at NEXCOM NAVY GATEWAYS INN & SUITES, leading a team of over 25 to surpass quality standards. Expert in Stock Inventory Management and excelling in Constructive Feedback, I spearheaded workflow enhancements and training programs, significantly elevating guest satisfaction and team performance.Since 2021 got position Laundry Manager with ordering Linen ,buy supply’s with contract different company and process all purchases with Bank.

Overview

18
18
years of professional experience

Work History

Housekeeping Manager

NEXCOM NAVY GATEWAYS INN & SUITES
06.2015 - Current
  • Managed staff of (25 +) housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 25 + personnel in busy hotel with 267 rooms.
  • Coordinated household cleaning service operations and managed client relations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Managed laundry sorting, washing, drying and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Maintained controls over expenses and inventory

Housekeeping Lead

NGIS
04.2013 - 06.2015
  • Managed staff of 10 housekeepers.
  • Performed daily opening and closing of housekeeping.
  • Check rooms inventory, assigned room to housekeeping staff.
  • Complete reports, verified status report, reported status os all assigned rooms to front Desk and inputted into automated computer system.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards .
  • Implemented new cleaning processes and team strategies .
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated household cleaning service operations and managed client relations.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.

Housekeeper

NGIS
05.2007 - 04.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.

Education

High School Diploma -

Osvaldo Herrera
Cuba

Skills

  • Stock Inventory Management
  • Constructive Feedback
  • Building Repairs and Renovations
  • Task Prioritization
  • Daily Facility Operations
  • Performance Assessment
  • Tracking Protocols
  • Daily Progress Reports
  • Team Support and Collaboration
  • Standards Compliance
  • Guest Service and Support
  • Goal Management

Languages

Spanish
English

Timeline

Housekeeping Manager

NEXCOM NAVY GATEWAYS INN & SUITES
06.2015 - Current

Housekeeping Lead

NGIS
04.2013 - 06.2015

Housekeeper

NGIS
05.2007 - 04.2013

High School Diploma -

Osvaldo Herrera

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Belkis Lima