Belkis Munguia
Houston
Summary
Customer service
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Data Capture Specialist
SMX Staff Management
Houston
03.2025 - Current
- Edited inputted data for errors or inconsistencies according to established guidelines.
- Responded quickly and accurately to requests from other departments regarding stored data sets.
- Assisted with the development of new procedures for capturing and organizing data.
- Performed quality control checks on data capture projects to ensure accuracy and completeness.
- Transcribed hardcopy documents into electronic formats using specialized software applications.
- Stayed on top of daily workload with speed and efficiency.
- Used variety of mathematical techniques to interpret data.
Supervisor
Fiesta Market
Houston
12.2023 - 03.2025
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
Education
High School Diploma -
Aldine High School
Houston, TX05-2024
Associate of Science - N/A
Lone Star College
Houston, TXSkills
- Data entry accuracy
- Database management
- Customer service improvement
- Employee training programs
- Problem resolution strategies
- Time management skills
- Team collaboration
- Typing speed
Languages
Spanish
Native/ Bilingual
Timeline
Data Capture Specialist
SMX Staff Management
03.2025 - Current
Supervisor
Fiesta Market
12.2023 - 03.2025
High School Diploma -
Aldine High School
Associate of Science - N/A
Lone Star College