Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belkis Munguia

Houston

Summary

Customer service

Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Data Capture Specialist

SMX Staff Management
Houston
03.2025 - Current
  • Edited inputted data for errors or inconsistencies according to established guidelines.
  • Responded quickly and accurately to requests from other departments regarding stored data sets.
  • Assisted with the development of new procedures for capturing and organizing data.
  • Performed quality control checks on data capture projects to ensure accuracy and completeness.
  • Transcribed hardcopy documents into electronic formats using specialized software applications.
  • Stayed on top of daily workload with speed and efficiency.
  • Used variety of mathematical techniques to interpret data.

Supervisor

Fiesta Market
Houston
12.2023 - 03.2025
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.

Education

High School Diploma -

Aldine High School
Houston, TX
05-2024

Associate of Science - N/A

Lone Star College
Houston, TX

Skills

  • Data entry accuracy
  • Database management
  • Customer service improvement
  • Employee training programs
  • Problem resolution strategies
  • Time management skills
  • Team collaboration
  • Typing speed

Languages

Spanish
Native/ Bilingual

Timeline

Data Capture Specialist

SMX Staff Management
03.2025 - Current

Supervisor

Fiesta Market
12.2023 - 03.2025

High School Diploma -

Aldine High School

Associate of Science - N/A

Lone Star College
Belkis Munguia