Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belkola Vasquez

The Bronx,NY

Summary

Hardworking employee enthusiastic about learning customer Support field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Salesperson

A La Mode Management LLC
03.2021 - 05.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Maintained clean, organized and professional counter space with continuous upkeep.

Customer Service Representative

Belkola INC.
05.2017 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Education

Associate of Arts - Fashion Design

Altos De Chavon
Dominican Republic
08.2007

Skills

  • Cross-Selling Products and Services
  • Account Management
  • Customer Engagement
  • Business Development
  • Customer Care
  • Relationship Selling
  • Product Description
  • Sales Management

Languages

Spanish
Native or Bilingual

Timeline

Salesperson

A La Mode Management LLC
03.2021 - 05.2022

Customer Service Representative

Belkola INC.
05.2017 - 04.2020

Associate of Arts - Fashion Design

Altos De Chavon
Belkola Vasquez