Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Isabella Aroz

Nashville,TN

Summary

Dynamic barista with exceptional customer service skills honed at Coffee Bean & Tea Leaf. Proven ability to enhance customer satisfaction through attentive service and upselling strategies. Strong time management and problem-solving abilities, complemented by a keen attention to detail, ensure efficient operations and a welcoming atmosphere.

Overview

8
8
years of professional experience

Work History

Barista

Air Ventures LLC (Barista Parlor)
05.2025 - Current
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Barista

Java Station
10.2024 - 04.2025
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista

The Eddy
08.2024 - 10.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Receptionist

Alternative Options Counseling Center
03.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Barista Shift Supervisor

Coffee Bean & Tea Leaf
12.2021 - 05.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.

Plumber's Assistant

ADS Plumbing and Construction
04.2020 - 06.2021
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.

Maintenance

Sunrise Apartments
09.2019 - 03.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Plumber's Assistant

ADS Plumbing and Construction
07.2018 - 09.2019
  • Enhanced customer satisfaction by promptly identifying and resolving plumbing issues.
  • Improved project efficiency with meticulous preparation of tools and materials for each job.
  • Demonstrated proficiency in using industry-specific tools and equipment, ensuring accurate and efficient workmanship.
  • Aided in cost estimation for projects, contributing to accurate pricing proposals for clients.
  • Conducted quality checks after each job completion, ensuring top-notch service delivery to clients.

Curtesy Clerk

Ralph’s
12.2016 - 07.2018
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

High School Diploma -

Millikan High School
Long Beach, CA
06.2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Adaptive and creative
  • Heavy lifting
  • Worksite safety
  • Equipment operation
  • Basic carpentry
  • Truck loading
  • Team-oriented and dependable
  • Worksite preparation
  • Organization skills
  • Telephone skills
  • Office administration

Additional Information

I have volunteered and networked for my local LGBTQ+ Center in Idaho. I learned new skills and put together events for the community to enjoy.

Timeline

Barista

Air Ventures LLC (Barista Parlor)
05.2025 - Current

Barista

Java Station
10.2024 - 04.2025

Barista

The Eddy
08.2024 - 10.2024

Receptionist

Alternative Options Counseling Center
03.2023 - 12.2023

Barista Shift Supervisor

Coffee Bean & Tea Leaf
12.2021 - 05.2023

Plumber's Assistant

ADS Plumbing and Construction
04.2020 - 06.2021

Maintenance

Sunrise Apartments
09.2019 - 03.2020

Plumber's Assistant

ADS Plumbing and Construction
07.2018 - 09.2019

Curtesy Clerk

Ralph’s
12.2016 - 07.2018

High School Diploma -

Millikan High School

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