Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Bella Austin

San Diego,CA

Summary

Results-driven Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills in both English and Spanish.

Overview

12
12
years of professional experience

Work History

Field Service Coordinator

Coastal Fire & Integration Systems
05.2021 - Current
  • Managed scheduling and dispatch of field service technicians and subcontractors, ensuring timely onsite support for clients.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed several project timelines for successful completion, ensuring deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally via email and phone.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
  • Approved invoices before submitting to AP department to ensure all work described was performed and expectations met.
  • Worked closely with subcontractors for our projects and verified work was completed and expectations met.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed several projects at a time.
  • Created job files for each project and maintained current data in each file, facilitating efficient audits and future reference.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Responded to requests for information on materials to inquiring parties.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Patient Care Coordinator

Arch Health Medical Group
05.2018 - 05.2021
  • Welcomed patients with a smiling face so they feel and know we are eager to help them
  • Provide excellent customer service and go above and beyond
  • Helped my co-workers with any questions regarding systems and help train new incoming employees
  • Verify insurances, procedures, injections/vaccines
  • Know what documents/brochure to give patients at the time of the appointment
  • Answer a high volume of calls while multitasking constantly
  • Have understanding the systems we use (Phytel, NextGen, TransacRX, Athena)
  • Make sure to always be a lending hand to my coworkers both front and back office if needed
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Make sure patients are aware of any outstanding balances so they don’t go into collections
  • Verify appointments were scheduled correctly two days prior to the appointment so that there is no inconvenience to the patient
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • (Self-pay, immigration physicals etc.) When patients call in frustrated, defuse the situation with making sure that the patient knows we are concerned about their issue, urgency to the matter and feels understood
  • Listen and call back voicemails so patients know we are aware of their medical concerns and messages where sent to back office
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Complete tasks that are sent to me directly, as well as tasks sent to us in the front office
  • Depending on appointments, make sure the patient knows they will have to pay out of pocket and a deposit if they have no insurance
  • Complete error reports and no show reports
  • If a doctor is out on emergency or etc, reschedule patients scheduled for the days the doctor will be out of the practice
  • Triage calls to our nurse so the patient is taken care of
  • Take care of all patients request and forwarded appropriately (prescription refills, authorizations etc.) Help out in other departments if need be
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

Office Manager

Sunwest Industrial
02.2015 - 05.2018
  • Processed orders (data entry etc.) and quotes for our clients (government coupling orders for the Army, Navy, Coast Guard and the Petroleum Industry)
  • Built client relations between clients and company, specially with our bilingual clients (I speak, write and communicate fluently in Spanish)
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Created BOL’s for shipments going to our warehouses around the US, Canada and Asia.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Helped out clients determine what was the best body and gasket material (316SS, Alum, Hardcoat Alum, Brass etc.) that would be passing thru their hoses (hydrochloric acid, water, oil etc.) as well as the PSI rating for each of our camlocks.
  • When complaints were made regarding our products or how certain situations where handled it was my job to calm them down and resolve the issue
  • Handled returns and filed reports for the returns
  • Made sure clients felt we exceeded their expectations in service and in our products as we would receive monthly client surveys
  • Managed the business while the CEO of the company was traveling for days or weeks
  • Assisted corporate office with clients as well as tasks needed to be done
  • Made sure all our products were up to government guidelines and specs
  • Maintained files organized, scheduled appointments, kept record of all transactions
  • Coordinated special projects and managed schedules.
  • Maintained a clean and organized work environment
  • Use Word and Excel for reports.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Customer Service Representative and Broker

Farmers Insurance
09.2013 - 08.2014
  • Processed and activated clients insurance policies
  • Fully explained the clients benefits and coverages in their insurance policies and determined which one was the best that would suit their needs
  • Cold called to get quotes, data entry, monthly reports, handled questions from clients regarding their claims and cross-sold when I met with clients to review their policies
  • Always made sure our clients left with a smile on their face and knew they were getting the best policy for their family needs
  • Made deposits and processed payments
  • Scheduled appointments to review policies and update information
  • Assisted in meetings (making meeting programs/agendas)
  • Organized office and welcomed all customers coming in
  • Made sure when a claim was filed the customer was happy with the service provided.


Customer Service Representative

Farmers Insurance
06.2012 - 07.2013
  • Keep files neat and organized with clients insurance policies
  • Made cold calls and reviewed clients policies and upsold
  • Made sure clients were always taken care of after a claim occurred and gathered all information needed for the claim
  • Made deposits and processed payments
  • Scheduled appointments.

Education

High School Diploma -

Ramona High School
Ramona, CA
06.2012

Skills

  • Project & Scheduling Coordination
  • Excellent Customer Service
  • Telephone communication
  • Team Leadership
  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Decision-Making
  • Task Delegation
  • Relationship Building
  • Training and Development
  • Attention to Detail

Hobbies and Interests

Hobbies: 


Archery 

Embroidery 

Gamer 

I run my own Etsy shop :) 

Languages

Spanish
Native or Bilingual

Timeline

Field Service Coordinator

Coastal Fire & Integration Systems
05.2021 - Current

Patient Care Coordinator

Arch Health Medical Group
05.2018 - 05.2021

Office Manager

Sunwest Industrial
02.2015 - 05.2018

Customer Service Representative and Broker

Farmers Insurance
09.2013 - 08.2014

Customer Service Representative

Farmers Insurance
06.2012 - 07.2013

High School Diploma -

Ramona High School

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Bella Austin