Bella Bellamy
Kingsport,TN
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Organized server with experience in fast pace restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Footwear Specialist
Academy Sports and Outdoors
07.2024 - Current
- Participated in team-building exercises and training sessions, further enhancing collaboration with colleagues and increasing overall productivity.
- Participated in company-sponsored events such as promotional sales or launches, maximizing brand exposure and fostering community relationships.
- Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
- Streamlined the returns process for customers, reducing wait times while still adhering to company policy regarding exchanges and refunds.
- Organized storage areas for easy access to inventory during peak hours, improving overall efficiency during rush periods.
Server
Lakeview Marina
04.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Miso Teriyaki House
12.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cake Decorator
Great American Cookies
08.2021 - 08.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
Education
Associate of Science - Criminal Justice, Legal Studies
East Tennessee State University
Johnson City, TN05.2027
High School Diploma -
Dobyns Bennett High School
Kingsport, TN05.2023
Skills
- Material Knowledge
- Pattern Making
- Sales Strategies
- Brand Awareness
- Trend Analysis
- Customer Service
- Sizing Expertise
- Sales Promotions
- Product Merchandising
Accomplishments
- Achieved OSHA Certification by completing OSHA 10 Hour Coursework with accuracy and efficiency.
Certification
- Certified Physical Therapy Technician
Languages
English
Native or Bilingual
Timeline
Footwear Specialist
Academy Sports and Outdoors
07.2024 - Current
Server
Miso Teriyaki House
12.2023 - 04.2024
Server
Lakeview Marina
04.2022 - 09.2024
Cake Decorator
Great American Cookies
08.2021 - 08.2022
- Certified Physical Therapy Technician
Associate of Science - Criminal Justice, Legal Studies
East Tennessee State University
High School Diploma -
Dobyns Bennett High School
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