Jawanna Dunn
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Advisor
Apple
01.2022 - Current
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved processes by recommending operational changes.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Gathered and analyzed customer feedback to inform product and service improvements.
Subject Matter Expert
VXI Global Solutions LLC
11.2016 - 02.2022
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
City Carrier Assistant
United States Postal Service, USPS
12.2018 - 12.2021
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Front Desk Associate
Hilton
05.2012 - 04.2016
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Banneker High School
College Park, GASkills
- Research Abilities
- Escalation Procedures
- Quality Assurance
- Senior Leadership Support
- Customer Service Excellence
- Account Management
- Client Service and Support
- Sales Expertise
- Credit Card Payment Processing
- Technical Support and Assistance
- Warehousing Functions
- Delivery Scheduling
- Customer Relationship Management
- Brand Representation
- Shipping Procedures Understanding
- Problem-Solving Ability
Timeline
Advisor
Apple
01.2022 - Current
City Carrier Assistant
United States Postal Service, USPS
12.2018 - 12.2021
Subject Matter Expert
VXI Global Solutions LLC
11.2016 - 02.2022
Front Desk Associate
Hilton
05.2012 - 04.2016
High School Diploma -
Banneker High School