Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bella Buhs

East Peoria,IL

Summary

Focused and versatile professional with undeniable talents in customer service. Multi-tasker with leadership experience dedicated to fostering a collaborative environment that drives sales and operational efficiency. Adept at optimizing operations. Works great under pressure.

Overview

6
6
years of professional experience

Work History

Cashier/Lead Cook

Bob's Dairy Dream
07.2019 - 09.2022
  • Supervised daily operations to ensure efficient customer service and workflow.
  • Trained new cashiers on register systems and company protocols.
  • Managed cash handling procedures, maintaining accuracy in transactions.
  • Developed scheduling strategies to optimize staff coverage during peak hours.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Conducted performance evaluations for team members, fostering professional growth.
  • Collaborated with management to identify process improvements for operational efficiency.
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
  • Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.

Retail Sales Associate/Cashier

Kohl's Department Stores, Inc
10.2021 - 02.2022
  • Processed customer transactions efficiently using POS systems.
  • Assisted in inventory management and stock replenishment.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Trained new employees on cash handling procedures and store operations.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Collaborated with team members to achieve store performance goals consistently.
  • Monitored sales trends to identify opportunities for process improvement.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.

Social Media Marketing Manager

Young Life
09.2023 - 06.2024
  • Developed and executed comprehensive social media strategies to enhance brand awareness and engagement.
  • Analyzed social media metrics to optimize content performance and drive audience growth.
  • Collaborated with cross-functional teams to align marketing campaigns with business objectives.
  • Managed social media content calendars, ensuring consistent and timely posting across platforms.
  • Created compelling multimedia content tailored to target audiences for improved interaction rates.
  • Trained junior team members on best practices in social media management and analytics tools.
  • Implemented innovative tactics that increased follower engagement and retention across channels.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
  • Established relationships with industry influencers for mutually beneficial collaborations and exposure opportunities.
  • Managed online reputation by addressing customer feedback promptly and professionally, maintaining a positive image for the brand.
  • Developed content calendars for consistent engagement, leading to increased follower interaction.

Barista/Trainer

Cross Coffee Company - Leaves N Beans
09.2022 - Current
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Developed and implemented training materials to enhance staff knowledge and skills.
  • Conducted regular assessments to ensure adherence to quality control measures.
  • Mentored junior baristas, fostering a collaborative team environment and skill development.
  • Streamlined training processes, improving onboarding efficiency for new hires.
  • Provided ongoing feedback to staff, enhancing performance and service delivery.
  • Collaborated with management to identify areas for improvement in operations and training methods.
  • Organized workshops to reinforce product knowledge and promote specialty beverages among staff.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Handled cash and processed payments accurately to avoid errors.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Promoted additional items with beverages, increasing store sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Established and maintained quality control standards.
  • Built and maintained professional relationships with vendors and suppliers.

Education

High School Diploma -

East Peoria Community High School
East Peoria, IL
05-2023

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Staff coaching
  • Sales expertise
  • Employee performance management
  • Performance monitoring
  • Staff scheduling
  • Performance improvements
  • Supply ordering
  • Complaint handling
  • Training materials
  • Health codes compliance
  • Friendly and outgoing
  • Excellent memory
  • Clear communication
  • Attention to detail
  • Adaptive and creative

Timeline

Social Media Marketing Manager

Young Life
09.2023 - 06.2024

Barista/Trainer

Cross Coffee Company - Leaves N Beans
09.2022 - Current

Retail Sales Associate/Cashier

Kohl's Department Stores, Inc
10.2021 - 02.2022

Cashier/Lead Cook

Bob's Dairy Dream
07.2019 - 09.2022

High School Diploma -

East Peoria Community High School

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Bella Buhs