BELLA CLIFFORD
Des Moines,IA
Summary
Experienced hostess with a strong background in reservations management and customer service expertise. Proficient in server support and dining area maintenance with a proven track record of managing guest complaints and engaging with patrons to ensure satisfaction. Skilled in event planning and collaborating with staff members to provide quick resolutions for guests.
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
2
2
years of professional experience
Work History
Arcade Attendant
Gameday
Des Moines
11.2024 - Current
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Reported equipment failures and games no longer in service to professionals.
Hostess
Blue sushi sake grill
Des Moines, USA
05.2023 - 09.2024
- Assisted in seating guests and managing the wait list
- Recorded and prepared to-go orders
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Answered telephones to record and confirm reservations and answer establishment questions
- Maximized table turns and rotated seating for maximum guest satisfaction
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Monitored restaurant activity to determine seating and dining flow
- Collaborated with other staff members on any issues or concerns that arose throughout shifts in order to provide quick resolutions for guests
- Spoke with patrons to verify satisfaction with food and service and respond to complaints
- Maintained cleanliness of the lobby area, wiping down tables and chairs
Education
Still Enrolled -
johnston high school
johnson, IASkills
- Server Support
- Dining area maintenance
- Guest complaint resolution
- Guest Engagement
- Event Planning
- Customer Service
- Customer service expertise
- Patience and empathy
- Up-selling
- Energy and enthusiasm
- Cleanliness and hygiene
References
References available upon request
Timeline
Arcade Attendant
Gameday
11.2024 - Current
Hostess
Blue sushi sake grill
05.2023 - 09.2024
Still Enrolled -
johnston high school