Bella Clifton
Buda,TX
Summary
Personable and energetic professional, dedicated to elevating customer service standards. Proven ability to lead teams, streamline operations, and implement best practices that enhance customer satisfaction and operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager of Sales, Service and Production
Casper Fermentables LLC
Austin, Texas
03.2026 - Current
- Oversaw inventory management and streamlined supply chain processes.
- Implemented standard operating procedures to enhance operational consistency.
- Managed daily operations and ensured compliance with safety regulations.
- Resolved operational issues promptly to minimize disruptions in production flow.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained new employees on company protocols and best practices for production.
- Provided leadership during times of organizational change or crisis situations.
Lifestyle Consultant
Massage Heights
08.2025 - 03.2026
- Conducted client consultations to identify lifestyle goals and provide tailored recommendations.
- Developed personalized recommendations for wellness plans based on client assessments and preferences.
- Informed clients and sold memberships, products, and service packages tailored to individual needs.
- Collaborated with massage therapists to expand service offerings and boost client satisfaction.
- Streamlined appointment scheduling process, enhancing operational efficiency and client experience.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Trained new consultants on client engagement best practices and service delivery standards.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
Receptionist/ Barista
City Limits Subaru
11.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained clean and organized reception area, enhancing first impressions for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and building loyalty.
- Engaged with customers during busy periods, contributing to a fun and welcoming environment.
- Maintained cleanliness of counters and seating areas daily.
- Organized and prioritized tasks to manage time efficiently during busy periods. to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Receptionist
The Waxing Studio
06.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations by efficiently managing phone calls, emails, and walk-in clients, enhancing overall workflow.
- Managed central telephone system by promptly answering and routing calls, ensuring effective communication flow.
- Confirmed appointments, communicated with clients, and updated client records to ensure seamless client service.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Ensured accuracy in cash transactions to maintain financial integrity. and maintained sales and payments records accurately.
Host/Food runner
Waterloo Ice House
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Created positive first impressions for guests through friendly greetings, professional attire, and enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers in maintaining a welcoming dining area for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Streamlined operations by organizing host stand with menus, reservation logs, and seating charts.
Education
High School Diploma -
James Bowie High School
Austin, Texas05-2024
Skills
- Inventory management
- Data-driven decisions
- Problem-Solving
- Team leadership
- Customer service
- Client relations
- Telephone skills
- Verbal communication
- Service-oriented mindset
- Detail oriented
- Motivated
- Punctual and Reliable
Certification
- Food Handlers, 03/23
- TABC, 03/23
- CPR, 04/22
References
Megan Madere, Retreat Director - Massage Heights - (512)-718-2369
Carin Moore, Client Relations Manager - City Limits Subaru - (512)-378-3414
Cary Taylor, Subaru Filling Station Manager - City Limits Subaru - (512)-619-0123
Ally Wright, Owner and manager - The Waxing Studio - (512)-590-0884
Vanessa Jimenez, Assistant manager - Waterloo Ice House - (512)-627-3845
Timeline
Manager of Sales, Service and Production
Casper Fermentables LLC
03.2026 - Current
Lifestyle Consultant
Massage Heights
08.2025 - 03.2026
Receptionist/ Barista
City Limits Subaru
11.2023 - 09.2024
Receptionist
The Waxing Studio
06.2023 - 08.2023
Host/Food runner
Waterloo Ice House
01.2023 - 05.2023
High School Diploma -
James Bowie High School