Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Timeline
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Bella DiNapoli Haddock

Bella DiNapoli Haddock

Executive Assistant
Houston,TX

Summary

Proven Operations Manager with a track record of enhancing guest experiences at Emmaline Restaurant by empowering staff and streamlining processes. Expert in office management and conflict resolution, I've significantly improved performance outcomes and efficiency. Skilled in maintaining information confidentiality and adept at administrative support, I excel in fast-paced, results-driven environments. Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

13
13
years of professional experience

Work History

Executive Assistant to the C-Suite

Berg Hospitality Group, LLC
09.2019 - 10.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Operations Manager

Emmaline Restaurant
04.2016 - 08.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Guest Experience Manager

Tasting Room at Uptown Park
03.2012 - 02.2016
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
  • Streamlined front desk operations for improved efficiency and reduced wait times.

Education

Associate of Science - Criminal Justice

Holyoke Community College
Holyoke, MA
06.1994

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Information confidentiality
  • Office Administration
  • Business Administration
  • Conflict Management
  • Report Writing
  • Social media knowledge
  • Mail handling

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Working out/Cardio Kickboxing and Volunteer work

Timeline

Executive Assistant to the C-Suite

Berg Hospitality Group, LLC
09.2019 - 10.2024

Operations Manager

Emmaline Restaurant
04.2016 - 08.2019

Guest Experience Manager

Tasting Room at Uptown Park
03.2012 - 02.2016

Associate of Science - Criminal Justice

Holyoke Community College
Bella DiNapoli HaddockExecutive Assistant