Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isabella Dontje

Greenville

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Stoneyard Food and Spirits. Proven ability to enhance guest engagement and satisfaction through effective communication and menu memorization. Recognized for maintaining cleanliness standards and fostering team collaboration in high-volume dining environments. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a server role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Stoneyard Food and Spirits
06.2024 - Current
  • Provided exceptional customer service and ensured a positive dining experience for guests.
  • Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
  • Collaborated with team members to efficiently serve food and beverages to customers.
  • Adapted quickly to fast-paced environment while managing multiple tables effectively.
  • Learned menu offerings thoroughly to provide accurate recommendations to customers.
  • Followed health and safety guidelines to ensure compliance within the restaurant environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Hostess

Black Otter Supper Club
06.2022 - 06.2025
  • Greeted and seated guests, ensuring optimal dining experience and efficient flow of service.
  • Managed reservation system, coordinating seating arrangements to maximize capacity and minimize wait times.
  • Assisted in training new staff on customer service standards and operational procedures.
  • Communicated effectively with kitchen and wait staff to relay guest requests and special accommodations.
  • Handled guest inquiries and complaints with professionalism, enhancing overall satisfaction.
  • Collaborated with team members to implement promotional events, increasing guest engagement.
  • Conducted daily inventory checks of menus and supplies to ensure readiness for service operations.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Delivered pick-up and curbside orders to guests.

Education

High School Diploma -

Hortonville High School
Hortonville, WI

Bachelor of Science - Nursing

Concordia University of Wisconsin
Mequon, WI
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Menu presentation
  • Daily specials memorization
  • Food delivery

Certification

I am CPR certified and Emergency Medical Responder License through the state of Wisconsin. This has been useful in emergencies in our work place between both my fellow employees and patrons.

Languages

German
Limited Working

Timeline

Server

Stoneyard Food and Spirits
06.2024 - Current

Hostess

Black Otter Supper Club
06.2022 - 06.2025

High School Diploma -

Hortonville High School

Bachelor of Science - Nursing

Concordia University of Wisconsin

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Isabella Dontje