Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bella Keke

Bella Keke

Hyattsville,MD

Summary

Experienced business minded professional tackling any job task with gusto and precision. Able to learn new concepts quickly in any environment. Collaborative individual remains poised in all types of situations. An Articulate communicator with strong customer service skills capable of handling multiple priorities in a high volume setting.

Offering excellent project management skills, strategic planning, problem-solving and team-building abilities. Motivational, diplomatic and respectful of people from different backgrounds.

Overview

22
22
years of professional experience
1
1
Certificate

Work History

Scrum Master

T-Mobile
Bellevue, WA
02.2020 - 02.2023
  • Facilitated meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure the system meets all the goals of the project, the scrum ceremonies, Daily Stand Up, Backlog Grooming, Sprint Planning, Sprint Review, and Sprint Retrospective Meetings.
  • Assisted the Product Owner with process-related work for grooming and prioritizing features and user stories in JIRA.
  • Worked closely with the Product Owner in Product backlog refinement and continuous delivery of features, goals, and milestones. Demo feature and sprint retrospective meeting.
  • Worked closely with the developers working on Web development and Java APIs to integrate them with different applications. Managed scrum artifacts, while providing technical support for sprint cycles and testing using Rally.
  • Created Sprint Burndown, and Release Burndown Chart to keep track of the team's velocity and sprint progress for forecasting.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Tracked and managed all change requests taking them through the complete change request lifecycle.
  • Coordinated with the Project Owner in identifying, prioritizing, and writing user stories fulfilling INVEST criteria for the sprint backlog, created and documented acceptance criteria, estimation, and prioritization for the product release plan.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

CEO

Thrift Store LLC
Bladensburg, MD
01.2018 - 03.2023
  • Developed business from ground up and prepared records and operations
  • Determined pricing for products or services based on costs and competition.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Built and maintained strong working relationships with team members.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Delegated work to staff, setting priorities and goals.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees.
  • Welcomed customers and offered assistance with browsing and purchasing needs.

Phlebotomy Technician

Bio-Reference Laboratory
Elmwood Park, NJ
12.2013 - 03.2019
  • Upheld donor confidentiality throughout intake and collection process.
  • Processed client payments and collected appropriate billing information.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Identified patients using proper procedures prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

Phlebotomy Team Lead

Quest Diagnostics/Washington Adventist Hospital
Takoma Park, MD
04.2008 - 04.2012
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Identified patients using proper procedures prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Microbiology plating
  • Specimen processing
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Conducted blood tests for transfusions.
  • Cleaned and calibrated laboratory equipment.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Processed client payments and collected appropriate billing information.
  • Trained and supervised phlebotomists and lab assistants.
  • Performed evaluations of lab personnel and implemented corrective action where necessary.
  • Obtained blood specimens through venipunctures, capillary and heelsticks.

Apheresis Technician

American Red Cross
Baltimore, MD
09.2004 - 07.2007
  • Work on blood mobiles using the Haemonetics machine
  • Set up, cleaned and maintained laboratory equipment.
  • Maintained safe work environment by wearing personal protective equipment.
  • Managed departmental inventory and supply ordering.
  • Determined acceptability of specimens for testing according to established criteria.
  • Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
  • The ability to operate dielectric heat sealers
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Certified Nursing Assistant

HCR ManorCare
Silver Spring, MD
06.2003 - 07.2004
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Infant Teacher's Aide

Quality Time Early Learning center
Silver Spring, MD
07.2002 - 10.2003
  • Taught children foundational skills in colors, shapes and letters.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Organized and led activities to promote physical, mental and social development.
  • Read aloud and played alphabet games to encourage early literacy.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Developed and enforced positive strategies to encourage good behavior.
  • Assisted in preparing lesson materials and bulletin board displays.
  • Attended in-services, workshops and seminars.
  • Planned and supervised games and other recreational activities for students.

Front Desk Receptionist Volunteer

Takoma Park Baptist Church
Washington , DC
05.2001 - 09.2002
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Data entry using excel
  • Making church directories using Access and Microsoft

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Manchester, NH
10.2023 - Current

Skills

  • Workflow Analysis
  • Risk Identification
  • Public Speaking
  • Scrum Processes and Methodology
  • Agile Best Practices
  • Project Coordination
  • Project Planning
  • Conflict Resolution
  • Coaching and Mentoring
  • Recruiting and Hiring
  • Data Entry
  • Attention to Detail
  • Medical Records Maintenance
  • Multitasking and Prioritization
  • Excellent customer services
  • Presentation, Creation and Delivery skill
  • Team Leadership
  • Diagnostic Testing
  • Specimen Preparation
  • Patient Care

Certification

Certified Scrum Master

Certified Phlebotomist

Certified Nursing Assistant

Certified Teachers Aide

Timeline

Bachelor of Science - Psychology

Southern New Hampshire University
10.2023 - Current

Scrum Master

T-Mobile
02.2020 - 02.2023

CEO

Thrift Store LLC
01.2018 - 03.2023

Phlebotomy Technician

Bio-Reference Laboratory
12.2013 - 03.2019

Phlebotomy Team Lead

Quest Diagnostics/Washington Adventist Hospital
04.2008 - 04.2012

Apheresis Technician

American Red Cross
09.2004 - 07.2007

Certified Nursing Assistant

HCR ManorCare
06.2003 - 07.2004

Infant Teacher's Aide

Quality Time Early Learning center
07.2002 - 10.2003

Front Desk Receptionist Volunteer

Takoma Park Baptist Church
05.2001 - 09.2002

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Bella Keke