Bella McStay

Lead Server | Bartender | Floor Manager

• Delivered exceptional dining experiences while maintaining fine dining service standards.
• Supervised front-of-house staff during service to ensure efficiency and guest satisfaction.
• Supported daily restaurant operations and coordinated floor management to enhance service execution.
• Supervised front-of-house staff during service to uphold service standards and maximize guest satisfaction.
• Assisted with daily restaurant operations, floor management, and service execution.
• Addressed guest concerns promptly and professionally to foster positive dining experiences.
• Prepared and served cocktails, wine, beer, and specialty beverages with accuracy and efficiency.

• Advanced through multiple front-of-house positions, demonstrating leadership, reliability, and operational expertise.
• Started role as busser, assisting servers with table setup and guest needs., supporting service staff through table maintenance, dining room organization, and guest assistance.
• Advanced to cocktail server, delivering personalized beverage service to patrons., providing attentive beverage service and increasing beverage sales through guest engagement.
• Received promotion to server and bartender, providing high-quality dining and drink service., delivering exceptional dining experiences while developing expertise in food, wine, beer, and cocktail service.
• Supported management in daily operations, facilitating smooth front-of-house activities. with front-of-house operations, staff supervision, and daily floor management.
• Coordinated service execution and table flow during high-volume shifts, enhancing guest satisfaction.
• Conducted training sessions for new employees on service protocols and expectations. on service standards, hospitality expectations, and restaurant procedures.
• Guided guests in menu selections, wine pairings, cocktails, and food pairings to enhance dining experience.
• Processed cash transactions accurately at point of sale, ensuring financial accuracy. and POS operations accurately and efficiently.
• Addressed guest concerns promptly, implementing solutions to enhance dining experiences. and performed service recovery to ensure positive dining experiences.
• Ensured cleanliness and organization of work area, supporting team efficiency., organized, and efficient work environment while supporting overall team success.