Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bella Montoya

San Antonio

Summary

Dynamic and goal-oriented professional with exceptional customer service skills honed at AppleCare. Proven ability to resolve inquiries and enhance user satisfaction through effective problem-solving. Adept at multitasking and collaborating with teams to streamline processes, ensuring a positive experience for clients while maintaining high standards of service excellence.

Overview

13
13
years of professional experience

Work History

Sales Associate

Alamo Fireworks
12.2024 - Current
  • Assisted customers in selecting products, providing expert knowledge on fireworks safety and usage.
  • Maintained inventory levels by accurately tracking stock and organizing merchandise displays.
  • Processed customer transactions efficiently, ensuring a smooth and positive checkout experience.
  • Collaborated with team members to implement effective sales strategies during peak seasons.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
  • Developed familiarity with safety regulations, ensuring compliance in all operational practices.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Shipt Shopper

Shipt
03.2022 - Current
  • Delivered exceptional customer service by accurately fulfilling grocery orders and addressing client inquiries.
  • Navigated various store layouts efficiently to optimize shopping routes and minimize delivery times.
  • Monitored inventory levels, ensuring product availability and freshness for customer satisfaction.
  • Utilized Shipt app effectively to manage orders, track deliveries, and communicate with customers.
  • Adapted quickly to changing product availability and client preferences during shopping trips.

Private Nanny

Self-employeed
02.2015 - 11.2024
  • Assisted children with daily activities, fostering a supportive and nurturing environment.
  • Developed engaging educational activities to promote cognitive and social skills.
  • Maintained safe and clean living spaces, ensuring health standards were met.
  • Communicated effectively with parents regarding children's progress and needs.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

AppleCare Advisor

VMC Volt
10.2015 - 02.2016
  • Resolved customer inquiries regarding Apple products and services through effective communication and problem-solving techniques.
  • Provided technical support for software troubleshooting, enhancing user experience and satisfaction levels.
  • Documented customer interactions in CRM system, ensuring accurate records for follow-up and reporting purposes.
  • Collaborated with team members to streamline processes, improving response times to customer issues.
  • Adapted quickly to new software updates, maintaining up-to-date knowledge of product offerings for informed assistance.
  • Conducted quality assurance checks on support tickets, ensuring compliance with company standards for service excellence.

Office Administrator

Flowermart Wholesale
01.2015 - 04.2015
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Managed scheduling, ensuring optimal resource allocation for meetings and events.
  • Streamlined document management processes, improving accessibility and reducing retrieval time.
  • Developed training materials for new hires, fostering a culture of continuous improvement.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Daycare Teacher

Grandma's House Two
08.2014 - 02.2015
  • Developed engaging lesson plans that fostered creativity and learning among preschool-aged children.
  • Implemented daily routines to ensure a safe and nurturing environment for all children.
  • Collaborated with parents to discuss children's progress and address any concerns or needs.
  • Organized age-appropriate activities that promoted social, emotional, and cognitive development.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

Elderly Caregiver

Self-employeed
07.2013 - 02.2015
  • Provided personalized companionship to enhance emotional well-being of elderly clients.
  • Assisted with daily living activities, ensuring comfort and safety in home environments.
  • Developed and implemented engaging activities to promote cognitive stimulation and social interaction.
  • Administered medication according to prescribed schedules, maintaining compliance and accuracy.
  • Maintained cleanliness and organization of living spaces to ensure a safe environment for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Sandwich Artist

SUBWAY®Restaurants
02.2013 - 07.2013
  • Crafted customized sandwiches based on customer preferences and dietary requirements.
  • Ensured cleanliness and organization of food preparation areas to maintain safety standards.
  • Operated cash register, processed transactions accurately, and handled customer payments efficiently.
  • Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
  • Engaged with customers to provide exceptional service, resolving issues promptly to enhance experience.
  • Increased speed of service through effective multitasking and time management skills.

Education

High School Diploma -

East Central High School
San Antonio, TX
06.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Goal oriented
  • Flexible schedule

Timeline

Sales Associate

Alamo Fireworks
12.2024 - Current

Shipt Shopper

Shipt
03.2022 - Current

AppleCare Advisor

VMC Volt
10.2015 - 02.2016

Private Nanny

Self-employeed
02.2015 - 11.2024

Office Administrator

Flowermart Wholesale
01.2015 - 04.2015

Daycare Teacher

Grandma's House Two
08.2014 - 02.2015

Elderly Caregiver

Self-employeed
07.2013 - 02.2015

Sandwich Artist

SUBWAY®Restaurants
02.2013 - 07.2013

High School Diploma -

East Central High School

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