Summary
Overview
Work History
Education
Skills
Timeline
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Bella Osburg

Fort Thomas,KY

Summary

Dedicated and reliable professional with a solid background in customer service, facility maintenance, and public education. Skilled at creating welcoming environments, providing personalized assistance, and ensuring high standards of cleanliness and organization. Brings strong time management, multitasking abilities, and attention to detail. Committed to promoting a positive experience for guests and sharing knowledge in a friendly, engaging manner.

Overview

5
5
years of professional experience

Work History

Animal Care Intern

WAVE Foundation at Newport Aquarium
08.2025 - Current
  • Contributed to efficient facility operations by cleaning and maintaining animal enclosures and habitats.
  • Provided personalized diet preparation for various species according to specific nutritional requirements.
  • Proactively identified areas for improvement within daily routines or protocols that contributed to increased efficiency within the Animal Care department.
  • Expanded knowledge of species-specific needs.

Guest Experience Specialist

Newport Aquarium
06.2023 - 08.2024
  • Demonstrated animal handling techniques.
  • Insured the safety of the animals and guests by closely observing interactions.
  • Educated guests on various marine topics.
  • Sought learning opportunities to enhance knowledge regarding the animals.
  • Maintained a positive attitude and appearance.
  • Responded quickly to meet customer needs and resolve problems.
  • Memorized and presented scripts to guests in a fun and intriguing way.
  • Worked with other team members/departments to ensure effective communication.

Snack Bar Worker

Highland Country Club
07.2020 - 08.2022
  • Maintained a clean work area by wiping down counters and tables, sweeping floors, and washing dishes.
  • Identified potential hazards or risks associated with snack bar operations and reported them promptly.
  • Maintained a positive and friendly attitude.
  • Assisted in the setup and takedown of concession stand operations.
  • Maintained inventory levels and stock supplies, ensuring availability of products and ingredients.
  • Excelled in multitasking, working quickly and efficiently under pressure.

Education

Bachelor of Science - Zoology

Miami University
Oxford, OH
05-2025

Skills

  • Organizational skills
  • Time management
  • Guest relations
  • Multitasking
  • Teamwork and collaboration
  • Cleaning and sanitizing
  • Plant care and maintenance
  • Weed management
  • Plant identification

Timeline

Animal Care Intern

WAVE Foundation at Newport Aquarium
08.2025 - Current

Guest Experience Specialist

Newport Aquarium
06.2023 - 08.2024

Snack Bar Worker

Highland Country Club
07.2020 - 08.2022

Bachelor of Science - Zoology

Miami University

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