Bella Pastor
Saco,ME
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Beach Bagels
05.2023 - Current
- Promoted to Assistant Manager May of 2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Certified Nursing Assistant
Maine Medical Center
01.2024 - 05.2024
- Completed Maine Medical Center's CNA Certification Course October-December of 2023, completing required clinical hours on the Urology/Nephrology floor.
- Once certified, worked on the Barbara Bush Children's Hospital floor in the Pediatric Intensive Care Unit.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Documented patient information and care activities in electronic health record.
Dog Daycare Attendant
The Bark Yard
03.2023 - 10.2023
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Exercised animals regularly with walks and rigorous play activities.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Front of House Employee
Rocco's
09.2022 - 10.2022
- Brought on for remainder of the season when owner of the Airbrush Shop bought the business.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Sales Associate
Old Orchard Beach Airbrush Shop
03.2022 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Barista
Dolce Crema Cafe
07.2021 - 09.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Thornton Academy
Saco, ME06.2023
Skills
- Money Handling
- Recruiting and interviewing
- Problem Resolution
- Multitasking
- Hiring and Training
- Shift Scheduling
- Relationship Building
- Customer Relations
Timeline
Certified Nursing Assistant
Maine Medical Center
01.2024 - 05.2024
Assistant Manager
Beach Bagels
05.2023 - Current
Dog Daycare Attendant
The Bark Yard
03.2023 - 10.2023
Front of House Employee
Rocco's
09.2022 - 10.2022
Sales Associate
Old Orchard Beach Airbrush Shop
03.2022 - 09.2022
Barista
Dolce Crema Cafe
07.2021 - 09.2021
High School Diploma -
Thornton Academy
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