Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bella Severns

Hilliard

Summary

Detail and customer-oriented with experience providing cleaning services and working in management. Maintains a neat and tidy environment with time management. Skilled in using a variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides leadership to attend to company policies and procedures.

Overview

4
4
years of professional experience

Work History

Receptionist

Mop Barbershop - Kempton
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to owner.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained a clean, organized environment for staff and visitors.

House Cleaner

Self-Employed
01.2022 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Dusted picture frames and wall hangings with cloth
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Slid beds, sofas, and other furniture aside to wipe down baseboards
  • Adhered to professional house cleaning checklist
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Verified cleanliness and organization of storage areas and carts
  • Swept high ceilings, tight spaces and around furniture to remove built up dust

Shift Supervisor

Pet Supplies Plus
02.2022 - 06.2022
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed store opening and closing procedures and balanced tills
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Responded to and resolved customer questions and concerns
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Prepared, calibrated, and monitored production levels to achieve targets
  • Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies
  • Documented daily production and materials usage in Microsoft to track data
  • Developed job assignments for associates, planned production schedules and strengthened organization of task flows
  • Completed cash and credit card transactions accurately using POS software
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making

Shift Supervisor

Ohio Thrift
07.2021 - 01.2022
  • Completed store opening and closing procedures and balanced tills
  • Trained new employees and delegated daily tasks and responsibilities
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs responded to and resolved customer questions and concerns
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due hazards or inefficient layouts
  • Helped store management meet standards of service and quality in daily operations
  • Enforced company policies and regulations with employees
  • Delivered superior training and leadership to teams to boost performance completed cash and credit card transactions accurately using software
  • Resolved conflicts between employees to maintain a positive and productive work environment
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making

Education

High School Diploma -

Northridge High School
Johnstown, OH
05.2021

Skills

  • Customer Service
  • Management
  • Independence
  • Neat and tidy
  • Attention to detail
  • Organizational skills
  • Clutter removal
  • Laundry proficiency
  • Cleaning Techniques
  • Residential Cleaning
  • Interior Cleaning
  • Time management
  • Verbal and written communication
  • Scheduling appointments
  • Professional demeanor
  • Service-oriented mindset
  • Meticulous and organized
  • Positive and professional
  • Multitasking and prioritization
  • Calm demeanor
  • Reception desk management
  • Problem-solving

Timeline

Receptionist

Mop Barbershop - Kempton
10.2024 - Current

Shift Supervisor

Pet Supplies Plus
02.2022 - 06.2022

House Cleaner

Self-Employed
01.2022 - Current

Shift Supervisor

Ohio Thrift
07.2021 - 01.2022

High School Diploma -

Northridge High School

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