Bella V
La Porte,USA
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Healthcare Services Multilingual Representative
Kelsey-Seybold Clinic
03.2023 - 10.2025
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Routed calls and correspondence to appropriate medical staff.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with designing and implementing education programs to ensure effective use of the Epic system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Coordinated with the billing department to ensure correct insurance information is applied to claims.
- Developed a working knowledge of medical records insurance plans, including Medicare and Medicaid regulations and requirements.
- Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
- Worked closely with IT personnel to ensure that all electronic systems are secure according to established guidelines.
- Utilized advanced terminology related to specific medical disciplines such as cardiology, neurology, gastroenterology.
- Empowered Hispanic communities through education on preventive measures related to health issues such as diabetes, cancer, hypertension.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Engaged with bilingual and multilingual customers in order to build trustful relationships within the Hispanic community.
Customer Service Representative
Orbis Vascular Access Center
10.2021 - 03.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Conducted quality assurance testing on EMR applications to ensure accuracy of data entry. Analyzed code and corrected errors to optimize output. Ensured compliance with HIPAA regulations related to privacy and security when dealing with patient health information stored electronically within a healthcare organization's network. Created spreadsheets using Microsoft Excel to track data. Performed data entry tasks into various software programs. Conferred with customers by telephone or in person to provide information about products or services and take orders.
Receptionist/Administrative Assistant
In Home Attendant
11.2017 - 09.2021
- Verified visitors' identification cards before allowing access to the building. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. Sorted invoices for accounting department by date stamping and filing by vendor code. Performed data entry tasks into various computer systems accurately and promptly. Scheduled appointments for clients, customers, and other visitors. Prepared welcome packages for new hires. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.Conducted quality assurance testing on EMR applications to ensure accuracy of data entry.
Education
Certified Billing And Coding Specialist -
Everest Institute
08-2009
High School diploma -
Field High School
11.2007
Skills
- Oversaw phone etiquette training to improve customer engagement Directed cash handling procedures to maintain financial integrity Led initiatives in CPT and ICD coding to optimize billing accuracy Managed medical office functions and streamlined medical records management Supervised bookkeeping activities to ensure financial compliance Championed customer service excellence through strong communication skills Coordinated telephone reception operations to enhance workflow efficiency Executed data entry tasks with expertise in CRM software Guided systems and software implementation while ensuring HIPAA compliance Spearheaded EMR implementation projects to improve patient data management Conducted comprehensive security risk assessments to safeguard sensitive information
“Thank you
so much for your interest in my profile and for bringing this job to my attention"
Languages
Spanish
Full Professional
Timeline
Healthcare Services Multilingual Representative
Kelsey-Seybold Clinic
03.2023 - 10.2025
Customer Service Representative
Orbis Vascular Access Center
10.2021 - 03.2023
Receptionist/Administrative Assistant
In Home Attendant
11.2017 - 09.2021
Certified Billing And Coding Specialist -
Everest Institute
High School diploma -
Field High School