Bella Venier
Summary
Accomplished Leasing Professional with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the Round Rock rental market. Organized and dedicated to property success and resident retention. Expert user of Yardi CRM.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Parkside at Round Rock- Greystar
10.2022 - Current
- Handled administrative work to smooth new resident move-in processes
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Tracked leasing inquiries and vetted prospects with Yardi CRM to stay organized and on-track with leasing targets
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Marketed property to local businesses through collateral, emails and phone calls.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Family Nanny
Rachael Dreibelbis
10.2021 - 11.2023
- Performed light and deep cleaning chores daily
- Ran grocery, dry cleaning and post office errands for employers
- Organized and managed time to keep children on set schedules
- Provided safe transportation for kids to and from school
- Executed bed-time routine and read stories to children of varying ages
- Entertained children with games and physical activities
- Carried out routine cooking, cleaning and other domestic tasks to help parents manage housework.
Ride Attendant
Kalahari Resorts
10.2020 - 10.2021
- Operated controls to start and stop equipment such as roller coaster
- Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs
- Processed ticket payments, issued receipts and recorded daily attendance
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Trained new employees regarding office processes and meeting guest needs.
Education
HEALTH SCIENCE -
Austin Community College
Round Rock, TexasSkills
- Problem solving
- Verbal communication
- Time Management
- Organization
- Customer service
- Willingness to Listen
- Strong work ethic and Professionalism
- Goal-oriented mindset
- Training and mentoring
- Telephone and email etiquette
- Fair housing policies
Accomplishments
- 2023 Leasing Professional of the Year
- RISE Mentor
- Leasing Professional Rising Star
Timeline
Leasing Professional
Parkside at Round Rock- Greystar
10.2022 - Current
Family Nanny
Rachael Dreibelbis
10.2021 - 11.2023
Ride Attendant
Kalahari Resorts
10.2020 - 10.2021
HEALTH SCIENCE -
Austin Community College
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