Bella yim
BROOKLYN,NY
Overview
20
20
years of professional experience
Work History
Spa Receptionist
Bellaland Spa and Wellness
01.2016 - Current
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Trained new receptionists, ensuring consistency in client service standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
Day Spa Consultant
Philip Wain HK Day Spa
01.2005 - 01.2015
- Increased client satisfaction by providing personalized spa consultations and recommending appropriate treatments.
- Provided exceptional customer service, addressing concerns promptly and professionally, resulting in repeat business and referrals.
- Monitored cleanliness and hygiene standards throughout the facility, ensuring compliance with state regulations and maintaining a safe environment for guests.
- Approved time records and time-off requests and submitted payroll for direct reports.
- Evaluated spa operations to identify areas of improvement, implementing changes for efficiency and cost savings.
Education
Associate of Applied Science - Massage Theraphy
Swedish Institution
New York, NY12-2024
High School Diploma -
TWGH Lee Ching Tin Memorial High School
Hong Kong05-2000
Languages
English
Chinese (Cantonese)
Timeline
Spa Receptionist
Bellaland Spa and Wellness
01.2016 - Current
Day Spa Consultant
Philip Wain HK Day Spa
01.2005 - 01.2015
Associate of Applied Science - Massage Theraphy
Swedish Institution
High School Diploma -
TWGH Lee Ching Tin Memorial High School
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