Bella M. Selimovic
Summary
Knowledgeable and dedicated customer service professional with extensive experience 7 years in the medical field. Solid team player with a positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer SERVICE representative
Iredell Urgent Care/Mooresville
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Services Manager
Charlotte Speech and Hearing
11.2016 - 02.2020
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity
- Trained and mentored new employees in the registration department, answered questions, and provided insight into patient services
- Collaborated with the executive director, Financial Manager, and billing department to maintain daily operations
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Enhanced staff performance through regular training and effective communication methods.
- Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
- Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
- Successfully negotiated client contract renewals to create increased revenue.
- Spearheaded and implemented new projects to expand the scope of engagement.
Education
Bachelor of Arts - Human Services And Management
Wingate University
Wingate University 05.2020
Skills
- Electronic Medical Record-EPIC
- Proficient computer and typing skills
- MS Word, Excel, PowerPoint, and Outlook
- Scheduling, Medical Terminology
- Verbal and written communication
- Paperwork Processing
- Appointment Scheduling
- Problem-Solving Abilities
- Staff Education and Training
- Coordination
- Customer Service
- Active Listening
- Critical Thinking
- Documentation
- Prioritization
- Administrative Support
- Effective Communication
- Interpersonal Skills
- Customer Satisfaction Measurement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer SERVICE representative
Iredell Urgent Care/Mooresville
05.2021 - Current
Patient Services Manager
Charlotte Speech and Hearing
11.2016 - 02.2020
Bachelor of Arts - Human Services And Management
Wingate University
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