Sunshine Ross
Suffolk,VA
Summary
Offering strong organizational and interpersonal skills, eager to learn and develop in retail environment. Brings ability to quickly adapt to store protocols and procedures, ensuring smooth daily operations and effective customer interactions. Ready to use and develop communication and organizational skills in a customer representative role.
Overview
11
11
years of professional experience
Work History
Lead Key Holder
Dollar General Store
05.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Customer Service Representative
7 Eleven Store
08.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Dollar General Store
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Lead Customer Service Representative
Hampton Roads Transit
12.2013 - 06.2015
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Criminal Justice
Colorado Technical University
Colorado Springs, CO04-2026
Medical Billing And Coding Diploma -
Penn Foster
Online11-2023
High School Diploma -
Penn Foster
Online07-2010
Skills
- Team motivation
- Store operations
- Loss prevention strategies
- Budgeting and financial planning
- Team member development
- Team training and development
- Training and mentoring
Timeline
Lead Key Holder
Dollar General Store
05.2024 - Current
Customer Service Representative
7 Eleven Store
08.2021 - 01.2022
Cashier
Dollar General Store
04.2021 - 09.2021
Lead Customer Service Representative
Hampton Roads Transit
12.2013 - 06.2015
Bachelor of Arts - Criminal Justice
Colorado Technical University
Medical Billing And Coding Diploma -
Penn Foster
High School Diploma -
Penn Foster
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