BELLAMY PASCUCCI

Investigating and resolving complex claims related to pharmacy benefits and medication costs.

• Providing detailed explanations of pharmacy benefits to members, ensuring clear understanding of their plans.
  Handling and processing grievances with professionalism and efficiency.
• Consistently meeting and surpassing weekly service metrics, including time spent servicing members and customer satisfaction.
• Utilizing in-depth knowledge to assist members with their inquiries and provide exceptional customer service.
• Successfully reduced average claim resolution time by 20%, improving overall customer satisfaction and operational efficiency.

• Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
• Advised on organizational structure and human resource management to promote efficient business operations.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
• Built and maintained relationships with clients to provide ongoing support.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Represented company and promoted products at conferences and industry events.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

• Achieved top ten sales generator status, successfully establishing up to 50 new accounts, driving significant revenue growth.
• Proactively identified prospective customers and executed 80 targeted cold calls daily, significantly expanding customer base.
• Rehired to deliver expert training to existing accounts on DeVita Natural Skincare products, enhancing product knowledge and customer satisfaction.
• Increased overall sales by 30% through strategic account management and targeted sales initiatives.
• Conducted impactful product demonstrations, consistently generating a minimum of $150.00 per hour in sales during in-store demos.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Leveraged CRM to collect, organize, and manage sales data and customer information.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Addressed all inquiries and resolved complaints regarding customer service.
• Reconciled cash and credit receipts for Nordstrom Fashion Square flagship store.
• Promoted to sales in men's Faconnable designer clothing in 2004, ranking number 12 in company-wide sales.
• Maintained yearly Pacesetter track of $630,000 in sales.
• Managed the Versace, Lalia, and Givenchy fragrance lines, fostering client relationships and opening new credit accounts.
• Increased new credit account openings by 20% through personalized customer engagement.
• Achieved a 15% boost in fragrance line sales by implementing strategic marketing initiatives.

• Revived existing and developed new accounts with plastic surgeons, dermatologists, and medical spas.
• Ranked in the top ten for account sales.
• Achieved a 51% revenue increase for both Glytone and Avene brands.
• Successfully expanded the market share by 35% within the territory.
• Implemented strategic sales initiatives that resulted in a 60% growth in client retention.

• Promoted from inside sales to outside sales, focusing on physicians and medical spas.
• Led team for industry trade shows and events.
• Educated accounts on PCA products at seminars and special events.
• Increased overall sales by 40% through effective account management and client education.
• Spearheaded new client onboarding program that improved initial sales by 25%.