Bellan Moreno
El Paso,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Freudenberg Medical
10.2022 - 11.2023
- Greeted and assisted patients, visitors, and staff in courteous and professional manner.
- Scheduled patient appointments, tests, and procedures using electronic medical records systems.
- Verified patient insurance coverage and processed billing and payment transactions.
- Managed patient inquiries via phone, email, and in-person interactions, providing accurate information and resolving issues promptly.
- Maintained patient records and ensured compliance with privacy regulations such as HIPAA
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Case Manager
LA Business Personal
05.2020 - 09.2022
- Ability to assess individual skills with precision and make appropriate referrals
- Ability to problem solve and work with diverse customer base
- Must exhibit excellent interpersonal, organizational, and written communication skills
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance to new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Provide labor market information customized to individual participant needs.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues by company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Responded to employee inquiries regarding benefits and other HR topics.
- Provide job matching services and complete at least one job application with each customer.
- Provide job matching services and complete at least one job application with each customer.
- Review job orders and facilitate direct referrals.
- Complete review of customer’s resume and update skills in Virtual Recruiter.
- Managed over 50 customer calls per day.
- Complete review of customer’s activities identified within individualized employment plan to determine if additional assistance is needed. In addition to review, RESEA employment coaches shall complete and assign work search activities.
- Review program and customer expectations including UI reemployment goals and customers' wage requirements and employment goals. Complete review of customer’s activities identified within individualized employment plan to determine if additional assistance is needed
Section 8 Specialist
LACDA
01.2017 - 03.2019
- Conducting initial assessments and eligibility screenings for clients seeking Section 8 assistance.
- Assisting clients in completing application forms and gathering necessary documentation.
- Coordinating with landlords and property owners to secure suitable housing options for clients.
- Conducting annual recertification interviews and verifying income and household information.
- Providing ongoing case management services, including referrals to supportive services such as employment assistance, financial counseling, and healthcare resources.
- Collaborating with other social service agencies and community organizations to ensure comprehensive support for clients.
- Maintaining accurate and up-to-date client records, documentation, and reports.
- Interviewed applicants and explained scope of different available benefits
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information, and provided solutions to problems
- Selected qualified applicants to refer to employers for possible job placement purposes
Education
Associate of Science - Behavioral Science
East LA Community
Los Angeles, CA05.2023
GED -
Maricopa Community Collage
Mesa, AZ2001
Skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in using customer service software and tools
- Ability to work independently and remotely
- Exceptional time management skills
- Empathy and patience in dealing with customers
- Attention to detail
- Program eligibility determination
- Client assessment and needs identification
- Documentation and record-keeping
- Knowledge of social service programs
- Interviewing techniques
- Customer service
- Communication skills
- Time management
Certification
- CPT coding, medical terminology, and health information technology.
- Certified Eligibility Worker (CEW)
- First Aid and CPR Certification
- Certified Remote Customer Service Representative
- Certified Virtual Assistant (CVA): IVAA provides the CVA certification program designed specifically for virtual assistants.
- Professional in Human Resources (PHR) certification
Timeline
Patient Services Specialist
Freudenberg Medical
10.2022 - 11.2023
Case Manager
LA Business Personal
05.2020 - 09.2022
Section 8 Specialist
LACDA
01.2017 - 03.2019
Associate of Science - Behavioral Science
East LA Community
GED -
Maricopa Community Collage
- CPT coding, medical terminology, and health information technology.
- Certified Eligibility Worker (CEW)
- First Aid and CPR Certification
- Certified Remote Customer Service Representative
- Certified Virtual Assistant (CVA): IVAA provides the CVA certification program designed specifically for virtual assistants.
- Professional in Human Resources (PHR) certification
Similar Profiles
Declan EdwardsDeclan Edwards
Manufacturing Production Associate at Freudenberg MedicalManufacturing Production Associate at Freudenberg Medical
Betzabe Riandez FernandezBetzabe Riandez Fernandez
Assembly Line Production Worker at Freudenberg MedicalAssembly Line Production Worker at Freudenberg Medical
Touphen LorTouphen Lor
Manufacturing Associate at Freudenberg MedicalManufacturing Associate at Freudenberg Medical